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Director of Loan Operations

Company: CTI Education Group
Location: Middleboro
Posted on: April 5, 2021

Job Description:

Job Description - Director of Loan Operations (2100000W) Job Description Director of Loan Operations - ( 2100000W ) Description The Director of Loan Operations is a senior leadership position responsible for the overall management of Loan Operations and Servicing of the Bank's loan portfolios. The incumbent will have full management responsibility of multiple teams spanning both consumer and commercial disciplines, including management of people of varied levels and expertise, budget and strategic planning, and further including performance evaluation, compensation, hiring, and budget recommendations. This role requires an in-depth understanding of operational functions supporting multi-business disciplines including, Mortgage (held for sale and portfolio), Home Equity, Consumer Collections, Commercial (including large CRE portfolio, Asset Based and High Risk C&I), Small Business. These functions include, loan funding and booking, loan servicing, escrow, insurance, collateral maintenance, charge-offs (both commercial and consumer), financial reporting and data integrity. The Director of Loan Operations is accountable for delivering quality results, exercising control over the function and processes, policy formulation and planning, including ensurance that policies, procedures and controls are established and maintained to minimize risk. They will be responsible for providing guidance to colleagues, building strong alliances with business partners, taking point on issue resolution, and establishment of appropriate controls over core systems to reduce errors and increase operational efficiency. Essential Functions:

  • Manage all operational and servicing support functions for the Bank's Commercial and Small Business loan portfolios. This includes back end life-cycle of all loans in a complex loan environment, including servicing of CRE, Asset Based, High Risk C&I and Floor Plan loans.
  • Manage all operational and servicing support functions for the Bank's Consumer loan portolios including Mortgage (portfolio and held for sale) and HELOC. This includes back end life cycle of all loans.
  • Manage all operational support of Mortgage Investor Services Post Closing area to ensure delivery of required documentation to investors in accordance with established guidelines.
  • Senior oversight of Consumer Collections Department.
  • Develop, implement and manage strategic goals of the Loan Operations Department measured by established KPI's.
  • Oversee all aspects of the loan operations (portfolio and sold), including, new loan accounts (funding and on-boarding), loan advance requests, payments and reconciliations, tax and insurance escrow analysis and administration, investor services, swaps, foreign exchange, letters of credit, asset based lending, collateral, floor plan, account reconciliation, document imaging.
  • Identify, develop and implement process improvement efficiencies across areas of responsibility. Leverage innovation and resources to achieve measurable results.
  • Manage all applications utilized within areas of responsibility, including upgrades, fixes, enhancements or conversation as needed for growth or functional capacity.
  • Maintain and demonstrate proficiency with loan software applications (FIS Horizon)
  • Work with system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance
  • Prepare operating budget and manage the budget effectively
  • Interviewing, hiring and training employees; planning, assigning, and directing work; employee performance management; addressing complaints and resolving problems.
  • Develop colleagues through coaching. Identify individual skill sets, maximize utilization of strengths and develop skill sets.
  • Ensure proper segregation of duties, develop and maintain work flows for all stages of loan input and verification procedures for all processes.
  • Act as liaison to the Internal Audit, Compliance, Portfolio and Enterprise Risk.
  • Working knowledge of and adherence to all State and Federal Banking Regulations to ensure compliance, including, but not limited to CFPB, CRA, Fair Debt Collection, Fair Lending, FCRA/FACT, flood, foreclosure laws, GLBA, HPA, RESPA, FNMA, FHLMC, SBA, Mass Housing and other MA and RI general laws. Stay informed of new regulations, policies and ensuring necessary changes or recommendations are implemented. Qualifications 10+ years of experience of strong operational management experience. Established knowledge of of both Commercial and Consumer Loan Servicing. Proven ability to establish strong business partnerships in a fast paced, dynamic environment. Successful track record as manager of managers, as well as manager of individual contributors. Ability to inform, educate and influence employees to support corporate goals and objectives. Establshed excellence in business unit project management, including analytical and research skills with a demonstrated ability to manage projects from inception through completion. Superior written, verbal and presentation skills to communicate effectively with a wide range of employees, internal departments and external customers. Strong technology skills, including knowledge of loan products and loan system applications. Proven ability to drive process improvement initiatives. Strong interpersonal and communication skills. Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more! At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary Location : US-Massachusetts Work Locations : Middleboro South Main Street Branch and Operations Center 30 South Main St Middleboro 02346

Keywords: CTI Education Group, Brockton , Director of Loan Operations, Accounting, Auditing , Middleboro, Massachusetts

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