Turnkey Program Coordinator, Decarbonization and Electrification

Company: Abode Energy Management
Location: Concord
Posted on: April 2, 2026

Job Description:

Position Description February 2026 Turnkey Program Coordinator , Decarbonization and Electrification Hybrid position, ideally located in MA At Abode Energy Management (Abode), we care deeply about the work we do and the impact it has on our planet’s future. As proud members of 1% for the Planet, we back that care with action—donating at least 1% of our annual revenue to vetted environmental nonprofits. We’re a fast-growing energy efficiency program implementer in the Northeast, leading the way in electrification and heat pump adoption. Our team is fun, kind, passionate, and progressive—and we offer a competitive benefits package to match. That includes Medical, Dental, Vision, Life, and Disability Insurance, a matching 401(k), and fully paid Parental Leave. We also believe you should be able to balance your work and personal life, so we offer generous paid time off (about 37 days a year!) and reasonable flexibility in when and where you work. If you’re looking for meaningful work, caring coworkers, and a great company culture, come join us! Summary/Objective Abode plays a critical role in managing the residential component of the Mass Save® program, ensuring operational efficiency and ensuring that Home Performance Contractors consistently adhere to program standards. Mass Save recently launched a statewide initiative called Turnkey Solutions, which aims to help moderate-income homeowners by providing incentives and a clear path for them to improve their homes with energy-saving upgrades, such as weatherization, barrier mitigation, heat pumps, and heat pump water heaters. The Program Coordinator (Coordinator) will support the Turnkey Solutions team by maintaining strong communication with customers and contractors, supporting our partners, customers and internal staff, and helping resolve issues that arise throughout the project lifecycle. This role serves as a key point of contact for contractors, providing guidance on program requirements, answering process?related questions, and ensuring they have the resources needed to stay on track. Another focus of the position involves reviewing and analyzing program data to identify trends, performance gaps, and opportunities for improvement. Using these insights, the coordinator and manager will work together to provide guidance on ways to enhance the contractors' workflows, throughput, and deliver a smoother experience for customers This is a terrific opportunity for someone who wants to bring their strong communication, analytics, and project management skills to help realize the climate impacts of electrification. Responsibilities Reporting to the Program Manager and working closely with the technical review team and Senior Operations Manager, this position will include some or all the following responsibilities: Conduct outbound engagement to Turnkey contractors to build program capacity and improve contractor participation Calling and emailing contractors Scheduling onboarding and check-in meetings Actively manage and respond to email and phone inquiries related to program needs from customers and contractors Connect customers and contractors with the correct services Respond to and provide ongoing support for customer and contractor issues Maintain response service levels and document resolutions Maintain and update program databases and customer management systems Conduct regular reviews of contractor certifications and follow-up to obtain renewed documents Help update and maintain relevant databases and resources Support program staff through a variety of administrative tasks and document/material creation Collaborate with the program team and stakeholders daily Assist with the development of program materials and collateral Provide ongoing reports to internal and external stakeholders Track, summarize and analyze key performance indicators and other program data Attend client facing meetings as needed Prepare invoices or other related reports Ensure that monthly reports are generated and distributed to the program team Help improve and evolve the program Adapt to ongoing evolutions of program needs Innovate with stakeholders to improve program delivery Continue to grow in technical and program knowledge Qualifications Strong candidates for this position will bring most, if not all, of the following skills and experience: Bachelor’s degree or at least 4 years of relevant work experience. Demonstrated passion for sustainability, building science, or climate change. Previous experience working in a fast-paced office environment in a project management or communications capacity. Able to competently use all Microsoft tools with a high level of proficiency; comfortable learning new software Effective oral and written communication skills. ???????Calm, even temperament suited to meeting people with different needs and backgrounds where they are. Adaptable, flexible, collaborative team player who brings a positive can-do attitude. A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner. In addition to the above, the following skills and/or experience would be a plus: Demonstrated experience of reviewing technical material Mass Save experience and knowledge Heat Pump knowledge Previous experience training/educating others Experience with customer relationship management software such as Salesforce Fluency in Spanish or Portuguese Compensation and Benefits This is a full-time, exempt position with total compensation targeted between $60K and $70K, depending on relevant skills and experience. The Program Coordinator will work most of the time out of their own home, with some travel as needed to work with other staff in Abode’s Concord office and/or to attend events or meetings. Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays). To Apply To apply, please visit www.AbodeEnergy.com/careers to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you! Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector. We are committed to building an inclusive workplace culture where talented people of widely diverse backgrounds thrive. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status or disability.

Keywords: Abode Energy Management, Brockton , Turnkey Program Coordinator, Decarbonization and Electrification, Customer Service & Call Center , Concord, Massachusetts