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Store Manager

Company: Dunkin' Donuts
Location: Wrentham
Posted on: April 4, 2021

Job Description:

  • Responsible for directing the daily operations of a unit or units.--
  • Operates in accordance with prescribed policies and practices.--
  • Ensures compliance with standards for customer relations, food costs, safety sanitation, and product preparation and merchandising.----
  • May participate in image-building activities within local community.----
  • As highest management position within unit, is accountable for the unit or units and its operations at all times whether physically present or not.Principal Duties and Responsibilities:-- Majority of duties performed, but not meant to be inclusive or prevent other duties from being assigned.
    • Responsible for hiring and firing.
    • Responsible for assessing all store employees performance; conducting quarterly assistant manager and shift leader and annual overall performance reviews for all employees.
    • Responsible for partnering with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance.
    • Responsible for monitoring performance/customer service and morale of store employees.
    • Responsible for handling disciplinary action and terminations of store staff (when necessary)
    • Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
    • Coordinate meetings with shop team.
    • Provide ongoing training as needed regarding new products, promotions, policies, etc.
    • Compliance with all federal, state and local labor laws.
    • Ensure store budget is met per district manager/franchisee
    • Ensure proper execution of new product introductions and marketing programs within store.
    • Complete weekly food and paper inventory.
    • Complete DCP and other vendor orders weekly as needed.
    • Complete temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily.-- Also complete the Log Books.
    • Complete daily cash management functions (cash reports, deposits, etc. in its entire)
    • Complete weekly schedule for store personnel.
    • Responsible for achieving satisfactory and passing scores on all Brand required inspections and Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
    • Responsible for creating store action plans to drive store performance around areas of opportunity.
    • Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds.
    • Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
    • Ensuring proper staff levels at all times for optimum scheduled times.
    • Conducting regular travel paths throughout your shift and taking action on the results.
    • Make sure that on every shift the person in charge is running the operations by shift coaching.
    • Responsible for any other requirements/duties management may require.Required qualifications:
      • 18 years or older
      • Legally authorized to work in the United States

Keywords: Dunkin' Donuts, Brockton , Store Manager, Executive , Wrentham, Massachusetts

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