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Dental Area Manager

Company: NE Dental
Location: Brockton
Posted on: November 26, 2022

Job Description:

The Area Manager is responsible for overseeing the daily functions of multiple dental offices within a designated geographical area. The Area Manager reports directly to the Regional Operations Director. The Area Manager works with each office's Manager, Dental Director and Clinical Manager/Coordinator to help manage the everyday operational functions.

*Area Manager Responsibilities (include but are not limited to): *

- Provide oversight and direction to each office's Manager and administrative staff to ensure the consistent delivery of adequate customer service.

- Participate in the interview process of potential staff, when applicable, and provide support in the orientation and training of new employees.

- Perform competency evaluations of Office Managers and Assistant Office Managers and contribute to performance assessments of office staff in conjunction with the Office Manager, Lead Hygienist, and Clinical Manager/ Coordinator, to ensure performance goals are met.

- Collaborate with the Chief Operating Officer, Regional Director, and other clinic management to ensure consistent and efficient operation of the office including staffing, training, and scheduling.

- Measure office performance objectives utilizing specified Key Performance Indicators (KPIs) and Profit and Loss (P & L) reports.

- Lead, inspire, and motivate others to perform and develop in their respective duties.

- Assist in the management and direction of staff assignments and activities, in accordance with office policy and applicable laws.

- Participate in marketing goals and objectives for each office.

- Oversee patient relationships and manage patient complaints.

- Contribute to staff meetings in collaboration with the Dental Director and Clinical Manager/ Coordinator.

- Maintain social media accounts and monitor patient satisfaction through patient reviews.

- Proficiently understand medical and dental billing and claims.

- Accurately send personal account and insurance statements.

- Engage in conflict resolution and conduct disciplinary action when necessary.

- Ensure compliance of all office staff to HIPAA regulations relating to patient records and privacy as well as state and federal regulations governing clinical practice.

- Remain current with any new or updated company procedures or protocols.

- Understand regulations and procedures pertaining to fundamental Human Resource matters such as employee rights.

- Take initiative to identify and execute ways to continually improve individual and practice performance.

- To the extent possible, help others perform their tasks when overloaded or backed up or to otherwise increase the operational and emotional performance of the practice.

- Perform other job-related duties as assigned.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Bonus pay
* Commission pay

Work Location: One location%58047475%

Keywords: NE Dental, Brockton , Dental Area Manager, Executive , Brockton, Massachusetts

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