Assistant Manager

Company: Dunkin' Donuts
Location: Wrentham
Posted on: January 23, 2023

Job Description:

• Responsible for directing the daily operations of a single store. -
• Operates in accordance with prescribed policies and practices. -
• Ensures compliance with standards for customer relations, food costs, safety sanitation, and product preparation and merchandising. - -
• May participate in image-building activities within the local community. - -
• As the highest management position within a unit, is accountable for the unit and its operations at all times whether physically present or not. -Principal Duties and Responsibilities: - Majority of duties performed, but not meant to be inclusive or prevent other duties from being assigned.
  • Assist for assessing all store employees performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.
  • Responsible for partnering with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance.
  • Responsible for monitoring performance/customer service and morale of store employees.
  • Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
  • Provide ongoing training as needed regarding new products, promotions, policies, etc.
  • Compliance with all federal, state and local labor laws.
  • Ensure store budget is met per district manager/franchisee
  • Ensure proper execution of new product introductions and marketing programs within store.
  • Complete weekly food and paper inventory.
  • Complete DCP and other vendor orders weekly as needed.
  • Complete temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily. - Also complete or check all Log Books.
  • Complete daily cash management functions (cash reports, deposits, etc. in its entire)
  • Responsible for achieving satisfactory and passing scores on all Brand required inspections and Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
  • Create store action plans to drive store performance around areas of opportunity.
  • Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds.
  • Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
  • Ensuring proper staff levels at all times for optimum scheduled times.
  • Conducting regular travel paths throughout your shift and taking action on the results.
  • Make sure that on every shift the person in charge is running the operations by shift coaching.
  • Responsible for any other requirements/duties management may require.Required qualifications:
    • 18 years or older
    • Legally authorized to work in the United States

Keywords: Dunkin' Donuts, Brockton , Assistant Manager, Executive , Wrentham, Massachusetts