AVP, Digital Banking & Cash Management Officer

Company: Bluestone Bank
Location: Raynham
Posted on: May 27, 2023

Job Description:

Description:The Digital Banking and Cash Management Officer is responsible for leading, administering, and supporting all Cash Management and Online Account products and services offered by the bank: including merchant remote deposit, online ACH and Wire origination services. The support officer works closely with the business development and commercial relationship managers to ensure commercial products and services are understood and properly offered to potential users to expand their relationship with the bank. Recommends pricing of services based on the customer's relationship with the bank and services used. Continuously assesses customer needs and recommends effective, compliant strategies for electronic delivery of banking services, providing a superior level of customer service.Responsibilities:Develops and maintains a comprehensive knowledge of all cash management products and services in order to effectively educate employees and customers of the tools available to them. Ensures compliance with all legal and regulatory requirements following established policies and procedures related to commercial e-banking and remote deposit services.Provides leadership and is accountable to ensure customers and staff understand all benefits and features available with the bank's treasury cash management services. Ensures appropriate training of business development employees and clients on commercial service products and services. Attends joint customer calls with business development representatives as needed.Develops and maintains a comprehensive knowledge of the bank's online account process and complete the daily review of all online accounts.Provides customer service for cash management and remote deposit clients, trouble-shooting and resolving problems.Works closely with the bank's core processer to understand system capabilities and to address ongoing issues and problems as needed by contacting the appropriate support area, following up on outstanding issues, bringing unresolved issues to the attention of management, while maintaining responsibility for seeing issues through to resolution.Provides support and assistance to the underwriting of prospective clients consulting and coordinating efforts with the business development staff and credit departments to onboard new customers to cash management products, consulting on fees, and setting up new customers on the appropriate system and with ongoing reviews.Provides support and leadership to the management team in establishing parameters and risk procedures to be used with cash management services and responsible to ensure those processes are carried out within the bank's policies and regulatory requirements.Coordinates delivery of all e-banking services by completing customer service installation and training company staff as needed. Includes delivering and installing scanning equipment, security tokens and other products as needed. Evaluates customer's compliance with bank requirements for using check scanning services to include check endorsements, proper storage and destruction of scanned check.Monitors and processes customer online activities looking for anomalies and performing out of band callback verification on high-risk transactions. Maintains accurate records of customer contact for auditors and problem resolution as needed.Assists Credit Administration with initial and ongoing customer reviews to ensure documentation is requested and received from clients or bank sales staff. Maintains accurate customer lists and associated transaction limits.Administers and compiles all management reports on a periodic basis relating to the number of customers, services used, ACH and Wire statistics relation to cash management and remote deposit services.Maintains inventory of merchant scanners, security tokens, scanner cleaning products and ink cartridges for installation and replacement as needed. Purchases hardware from appropriate vendors to ensure adequate inventory is on hand for customer onboarding.Supports Deposit Operations Officer with implementation of new products and services, including testing, risk assessment and rollout. Assisting customers and bank staff with understanding and using them.Oversees client annual review processes for all applicable cash management and remote deposit relationships by mailing request for self-assessment completion, follow-up to ensure receipt for each client, reviewing returned assessments and scanning them to the customer's folder on the image system.Maintain records of all cash management and remote deposit records including applications, agreements and set-up documents including associated agreements for ACH and Wire origination, self-assessments and requests for change in user access.Processes and maintains records of customer fee assessments and evaluates all monthly customer transaction activities, performing collection of monthly fees through ACH collection entries or adjustment to customers account analysis.Serves as primary Audit contact regarding cash management and remote deposit services providing documentation as requested and answering operational procedure questions.Assumes additional projects, assignments and other responsibilities as requested.Requirements:Associate's Degree in Business Management, Accounting, or a related field preferred.Minimum five years of progressively responsible Bank Deposit Operations and/or Retail Banking experience including strong working knowledge of business deposit products, cash management services, merchant remote deposit services, ACH and wire services, data processing and other related services.Experience working with business customers and individuals to understand their needs and provide the sales, service, and support needed to expand and retain their relationship with Bluestone. Successful and demonstrated history of being able to offer and "sell" services that meet customer needs.Demonstrated strong customer service skills and the ability to expand customer relationships with Bluestone.Demonstrated ability to work independently.Demonstrated ability to solve problems effectively.Proven effective oral and written skills. Excellent verbal communication, technical writing skills, and presentation skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.Proficient word processing and spreadsheet skills that include Microsoft Office (Excel, PowerPoint, Word, and Outlook), online meeting and remote access software, and the ability to learn other software applications.Equal Opportunity Employer/Veterans/Disabled

Keywords: Bluestone Bank, Brockton , AVP, Digital Banking & Cash Management Officer, Executive , Raynham, Massachusetts