Director, Market Research Operations

Company: The Travelers Indemnity Company
Location: Hartford
Posted on: May 3, 2025

Job Description:

Who Are We?
Taking care of our customers, our communities, and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and thriving on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range for this position is a nationwide market range, representing a broad spectrum of salaries across the country. The actual salary will depend on factors such as the role's scope, complexity, location; the candidate's skills, education, training, credentials, and experience; and other employment conditions. Employees are also eligible for performance-based cash incentive awards as part of our comprehensive compensation and benefits program.
Salary Range
$111,600.00 - $184,200.00
Target Openings
1
What Is the Opportunity?
Join the team that collaborates across Travelers to inform business decisions, drive strategies, and enable the business to capitalize on change. Enterprise Market Research (EMR) provides partners with objective, credible, and actionable insights to grow the business profitably, build the brand, and position Travelers positively in the marketplace. Secondary market research roles involve obtaining, analyzing, and synthesizing internal and external data sources to identify market and industry opportunities, understand competitors' actions, and monitor external trends and their potential impacts. The Managing Director, Market Research Ops, oversees the research operations team, from project design to execution and data analytics, manages staff development, and provides coaching and subject matter expertise. This role also manages a team of managers, senior analysts, analysts, and interns.
What Will You Do?

• Manage highly complex projects across all business units utilizing your expertise.
  
• Manage staff performance to meet business objectives; recruit talent, manage performance, and provide constructive feedback.
  
• Ensure quality control of team's work, and oversee performance management, coaching, and development.
  
• Conduct expert-level data collection, analysis, management, and generate findings.
  
• Support the research team in meeting project objectives.
  
• Deliver high-quality outputs, including report-ready tables and charts, and manage processes for project design, analysis, reporting, and data management.
  
• Perform additional duties as assigned.
  
  What Will Our Ideal Candidate Have?
  
  
• Bachelor's degree in business, marketing, economics, engineering, mathematics, statistics, or a related analytical field (preferred).
  
• MBA, Master's in research, or other advanced degree (preferred).
  
• 6+ years of market research or related experience (preferred).
  
• 4+ years of leadership experience (preferred).
  
• Strong management skills to achieve business goals.
  
• Advanced skills in analyzing and summarizing survey and qualitative data.
  
• Ability to turn data observations into actionable insights.
  
• Experience managing multiple research projects from scoping to delivery, including vendor management.
  
• Expertise in research methods (quantitative and qualitative), survey design, and statistical and sampling methods.
  
• Proficiency in PowerPoint, Word, and Excel.
  
  What Is a Must Have?
  
  
• Minimum of 5 years of market research or related experience.
  
• Minimum of 2 years of leadership experience.
  
  What Is in It for You?
  

• 
  
• Health Insurance: Coverage from day one for employees and eligible family members.
  
• Retirement: 401(k) match up to 5%, student loan repayment options, and a pension plan funded by Travelers.
  
• Paid Time Off: At least 20 days annually plus nine paid holidays.
  
• Wellness Program: Resources and tools for wellness and mental health support.
  
• Volunteer Encouragement: Matching gifts and volunteer rewards programs.
  
  Employment Practices
  Travelers is an equal opportunity employer that values diversity and inclusion. Candidates in Colorado need not disclose educational attendance dates per local law. For questions about physical requirements, contact us via email. We reserve the right to fill the position at a level above or below the posted level. For more information on benefits, visit .
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Keywords: The Travelers Indemnity Company, Brockton , Director, Market Research Operations, Executive , Hartford, Massachusetts