Clinical & Forensic Applications Specialist
Posted on: May 7, 2022
Reporting to the Americas Clinical Service Manager of the
Clinical Business Unit, this role will lead our clinical and
forensics customer applications training and support for North
America. In this capacity, this individual will be responsible for
developing and executing a regional business plan focused on
expanding our penetration into the Clinical and Forensic Markets.
Critical to the role is to partner closely with the respective
commercial service and sales teams to drive collaboration with key
accounts, provide application support for new customers and provide
training to our field sales and service teams. This position will
also be responsible for supporting a clinical & forensic lab at our
Waters Corporation is seeking a highly skilled, motivated and
customer focused individual to join our Americas Clinical Business
Unit in the Milford, MA area.
--- Develop and execute an annual regional business plan to support
consistent and sustainable
--- Actively collaborate with Clinical & Forensic Sales and
Marketing Teams to identify and
deliver application training for new customers.
--- Build and maintain strong institutional knowledge of all
products and applications relevant to
the Clinical and Forensic Markets.
--- Develop analytical methods in an efficient manner for the
analysis of customer sample sets
using Waters equipment.
--- Present results of analyses on customer samples to customers
either in live demonstrations, in
webinars/webcasts or in written reports.
--- Assist the Waters sales force by being a technical resource on
Waters Clinical & Forensic
--- Author and execute virtual training videos for Clinical and
--- Provide support to our third-party consultants as needed.
--- Support field and inside sales teams virtually or in-person via
training and direct customer
support when required.
--- Educational background in a scientific discipline (e.g.
chemistry, biology or biochemistry) or a science-related field of
--- Strong understanding of the principles of mass spectrometry
including in depth knowledge
of tandem quadrupole and high resolution/ToF mass
--- Demonstrated experience (minimum of 5 years) of analytical
method development with a
focus on clinical diagnostics and/or forensic toxicology.
--- Excellent presentation skills for oral presentations to
--- Good writing skills for preparation of reports on sample
--- Keen understanding of Waters' products and specific application
in the Clinical or Forensic Markets
--- Strategic mindset with a focus on execution
--- Advocate for change management
--- Adept and timely communicator with exceptional customer service
--- Strong emotional intelligence
--- Effective collaborator and networker
--- Time management, prioritization and planning
Waters is a leader in life sciences tools, starting with liquid
chromatography technologies in the 1960s. Since then, Waters has
pioneered analytical techniques across markets including Clinical
Diagnostics, Food & Environmental, Pharmaceuticals, and Materials.
In Clinical Diagnostics, Waters has leading LC-MS technologies,
which are already used for many applications including therapeutic
drug monitoring, newborn screening, and endocrinology.
With the growth in precision medicine, it is an exciting time for
LC-MS in clinical diagnostics. For 10+ years, PCR-NGS techniques
have been widely used for clinical diagnostics. Clinicians now want
a real-time understanding of disease states, requiring a more
complete picture of proteins, lipids, and steroids. LC-MS based
assays are critical to provide this level of insight with their
analytical specificity, sensitivity, and capacity to analyze
simultaneously multiple analytes.
Our vision is for Waters to lead the continued broad-based adoption
of LC-MS. This will be accelerated by continued innovation
including new ionization methods, improved ease of use, as well as
novel applications in 'omics' research and anatomical
Keywords: Waters, Brockton , Clinical & Forensic Applications Specialist, Healthcare , Wrentham, Massachusetts
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