Treatment Coordinator
Company: Oral & Facial Surgery Centers of Massachusetts
Location: Watertown
Posted on: January 26, 2026
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Job Description:
Treatment Coordinator - Oral Surgery Oral & Facial Surgery
Centers of Massachusetts | Cambridge, MA and Burlington, MA
oralsurgeryma.com This is a full-time Monday-Friday position based
in the Cambridge office, with possible occasional travel to the
Burlington office (it is not remote or hybrid) At Oral & Facial
Surgery Centers of Massachusetts, our patients always come first.
Our board-certified oral surgeons use advanced technology and
cutting-edge techniques to make the experience at our office as
comfortable as possible. Our warm, welcoming environment and
friendly staff are here to help put our patients at ease. We are
looking for a fun, hardworking, compassionate team player to help
us grow the practice and continue to serve our community with all
of their oral surgery needs. Previous oral surgery or dental
experience is required. We’re thrilled that you're considering
joining our team and we look forward to meeting you! The role of
the Treatment Coordinator is critical in providing exceptional
patient care resulting in the best clinical outcomes and meeting
the needs of our patients. Role and Responsibilities The Treatment
Coordinator will greet patients, answer phones, schedule
appointments, provide cost estimate, and collect patient financial
responsibility. The Treatment Coordinator will also manage the
doctors schedule and any communications with patient and referring
offices. Provides concierge level customer service while
interacting with patients, referring offices, and team members over
the phone, in person, or via electronic communication.Updates and
maintains patient insurance information.Maintains doctor schedule
to ensure efficient use of the doctor’s time.Partners with clinical
team to ensure excellent patient experience.Adheres to deadlines
and prioritize work against the patient schedule.Collects payments
from patients in an effective and professional manner.Understands
doctor treatment recommendations and develops treatment plans from
diagnosis.Effectively communicates treatment options and associated
costs to the patient.Maintains confidentiality of all information
in accordance with HIPAA.Performs other related duties as assigned.
Education and Experience Highschool diploma or equivalent
required.One year of customer service experience required. -
Medical or dental experience preferred. Skills and Abilities
Understanding of dental terminology.Friendly, inviting, and
professional personality and presence.Basic office skills such as
typing and filing.Good organizational skills.Attention to
detail.Leadership and problem-solving skills.Effective
communication skills.Ability to work cross functionally with other
team members. CORE BENEFITS & WELLNESS Medical (including Virtual
Care), Dental, and Vision Coverage Employee Assistance Program
(EAP) Uniforms/Scrubs provided FINANCIAL WELL-BEING Competitive
pay, Bonus potential, and annual merit reviews 401(k) Plan
w/Company Match Health Savings Account (HSA) with HDHP health plans
LIFE INSURANCE Basic and Supplemental Life Insurance Spouse and
Child Life Insurance TIME OFF, DISABILITY AND LEAVE OF ABSENCE Paid
Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Long and
Short Term Disability Plans Compensation details: 22-28 Hourly Wage
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Keywords: Oral & Facial Surgery Centers of Massachusetts, Brockton , Treatment Coordinator, Healthcare , Watertown, Massachusetts
