Shelter Support Staff-Adult Emergency Shelter (Multiple Positions)

Company: Families in Transition
Location: Manchester
Posted on: February 18, 2026

Job Description:

Job Description Job Description Description: At Families in Transition , we’re on a mission to Prevent and Break the Cycle of Homelessness. Our mission moves us to empower people and we do that by providing dignified housing, by delivering comprehensive and innovative solutions, by developing collaborative relationships with our clients and partners, and by creating opportunities for donors and volunteers committed to making a difference where they live and work. Are you passionate about making a difference in the lives of people experiencing homelessness? We are seeking a compassionate and dedicated Shelter Support Staff member to join our team. In this vital role, you will help us provide a safe, clean, and non-threatening environment for our adult emergency shelter residents. Available Shift: 2nd shift Tuesday-Saturday Pay- $18$1 shift differential per hour 3rd shift Tuesday-Saturday Pay-$18.50 $1.50 Shift Differential per Hour What You'll Do: Ensure a safe and welcoming environment: You will supervise resident activities, address behavioral issues, and respond to the needs of our residents. You'll also perform housekeeping and maintenance tasks to keep the shelter clean and secure. Support daily operations: This includes everything from explaining program rules to new residents and assigning beds, to monitoring supplies and documenting daily logs and incident reports. Your attention to detail will ensure our operations run smoothly and effectively. Contribute to continuous improvement: You'll have the opportunity to provide input on shelter policies and programs, helping us identify and implement changes that will improve the quality of our services for the most vulnerable members of our community. Maintain security: You'll provide "awake" shift coverage and maintain grounds security at all times, ensuring a safe environment for both residents and staff. What We're Looking For: A high school diploma or equivalent. An understanding of housing safety concerns. Demonstrated proficiency in excellent customer service. Willingness to work early mornings, evenings, and weekends. A compassionate and professional demeanor with the ability to handle a variety of situations. Preferred Qualifications: An Associate's or Bachelor's Degree. If you are a proactive and empathetic individual ready to make a tangible impact, we encourage you to apply. Join us in our mission to serve those in need. What we have to offer you: Generous PTO policy Medical Insurance Dental Insurance Vision Insurance Employer-paid Life and Disability Insurance 403(B) Retirement Savings Plan Employee Assistance Program (EAP) Verizon wireless cell phone discount Working Advantage/ Tickets at Work benefit program 30% employee discount at Outfitters Thrift Store *Families in Transition is an Equal Opportunity Employer* Requirements: Must be at least 18 years old Must be authorized to work in the US A background check will be required after a job offer is made. *Families in Transition is a "Recovery Friendly" employer.*

Keywords: Families in Transition, Brockton , Shelter Support Staff-Adult Emergency Shelter (Multiple Positions), Healthcare , Manchester, Massachusetts