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Field Service Technician- Coffee, espresso, beverage equipment repair

Company: TC Repair Services LLC
Location: Brockton
Posted on: December 3, 2019

Job Description:

We are looking for Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximize customer retention and increases profitability. This is a family run business and we are looking for a dedicated technician to learn the trade and help to grow the company alongside the owners.ResponsibilitiesProvide service and customer support during field visits or dispatchesTie workflow to schedulePerform on site installation, repair, maintenance and test tasks on commercial espresso, coffee, tea, and juice machines.Diagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsDocument processesOperate vehicle in a safe mannerFollow all company's procedures and protocolsCooperate with technical team and share information across the organizationComprehend customer requirements and make appropriate recommendationsBuild positive relationships with customersQualificationsProven field service experienceAbility to troubleshoot, test, repair and service commercial coffee, espresso, tea, and juice equipment. We work on major brands like Bunn, La Marzocco, Rancillio, Unic, Shearer, Mastrena, Grindmaster, Fetco.Ability to work flexible shifts and to adapt to changing work schedulesFamiliarity with mobile tools and applications ie. Ipad service applicationsTechnical degree or certification or Electrical knowledge and experienceWorking ConditionsService Tech is on the road and in the field 90% of the time. Working in various settings such as privately owned small businesses, cafes, large chain coffee shops, restaurants, hotels, corporate office buildings, airport, hospitals, and nursing homes. Job requires driving and standing for extended periods of time, lifting heavy objects on a regular basis, and speaking with customers about their machine repairs and recommended maintenance.

Keywords: TC Repair Services LLC, Brockton , Field Service Technician- Coffee, espresso, beverage equipment repair, Hospitality & Tourism , Brockton, Massachusetts

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