the smart solution for Brockton jobs

Member Recruitment & Retention Supervisor - Brockton

Company: Harbor Health Services
Location: Brockton
Posted on: February 15, 2019

Job Description:

The Member Retention and Recruitment Supervisor oversees the work of the Sales (Recruitment) staff as well as the Medicaid Retention Associates ensuring smooth, expeditious process for enrollments each month. In addition, the Supervisor serves as an on-going resource to clients and caregivers for any questions regarding enrollment and ongoing eligibility, oversees all new enrollee orientation and on-boarding efforts and pertinent on-going educational offerings.

Essential Functions include:

  • Supervise Recruitment and Retention staff to ensure timely enrollments of elders into the program. As needed serves as backup for both recruitment and retention team members.
  • Oversee the enrollment and re-determination efforts for Elder Service Plan enrollees and existing clients.

    --- Acts as liaison between Sales and Marketing and other PACE Departments.
  • Strategize with marketing team members regarding growth opportunities, evolving obstacles and market/Medicaid trends.
  • Become expert at CRM software used to track marketing and enrollment including analysis, enrollment forecasting, referral tracking and reporting.
  • Maintain a productive working relationship with State Medicaid approval staff as well as other State and Federal resources to ensure expedient processing of applications and renewals.
  • Trouble shoot enrollment issues and lead efforts to optimize the number of enrollments that get through MassHealth process each month, track issues with MassHealth and other barriers to enrollment success.
  • Using Excel, Electronic Medical Record, and CRM software, keep updated records of where applications and re-determinations are in process.
  • Working with Enrollment team, create and distribute mid-month and end of month lists of approved enrollees.
  • Keep abreast of Medicare and Medicaid operational and regulatory changes, advise Enrollment and Finance teams as well as ESP leadership in a timely manner.
  • As requested, assist Marketing and Enrollment team with community outreach efforts.

    Required/Preferred Education, Experience and Skills:
  • Associate's Degree required, Bachelor's degree preferred.

    --- 3 of years sales, sales management, recruitment, enrollment, insurance, marketing or business development experience.
  • Intermediate knowledge of Microsoft Word and Excel.
  • year of supervisory experience.
  • Proven problem-solving skills and critical thinking.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills and experience.
  • Demonstrated account management or sales success.
  • Proven attention to detail.
  • Ability to meet deadlines and organize workload.
  • Sales Operations experience, CRM software experience.
  • CRM software experience
  • Bilingual highly desired, specifically Cape Verdean, Haitian Creole, Spanish or Portuguese.
  • Proven interest and ability to learn new software programs.
  • Must be able to timely travel timely between all Harbor sites and work occasional evenings.

    Harbor Health is an Equal Opportunity Employer M/F/V/D.

    Keywords: Harbor Health Services, Brockton , Member Recruitment & Retention Supervisor - Brockton, Human Resources , Brockton, Massachusetts

    Click here to apply!

    Didn't find what you're looking for? Search again!

    I'm looking for
    in category

Other Human Resources Jobs

Customer Service Agents - $15 per hr.
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your (more...)
Company: Mommy Jobs Online
Location: Haverhill
Posted on: 02/22/2019

Customer Service Agents - $15 per hr.
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your (more...)
Company: Mommy Jobs Online
Location: Woburn
Posted on: 02/22/2019

Certified Nursing Assistant (CNA) - 16-20/hr -
Description: Ready to take control of your schedule AND earn more IntelyCare is a nurse staffing agency focused on taking care of those who take care of everyone else. As an employee of IntelyCare, you'll have the (more...)
Company: IntelyCare
Location: Lawrence
Posted on: 02/22/2019

$16-$35+/Hour Human Resource Jobs Hiring: (Positions Open)
Description: No Experience
Location: Revere
Posted on: 02/22/2019

Current College Students - Summer Recruiting Internship
Description: Learn, grow, explore, and laugh with us br br An internship with TEKsystems allows students to learn all aspects of talent services operations, account management, customer service, and other business (more...)
Company: TEKsystems
Location: Framingham
Posted on: 02/22/2019

Registered Nurse (RN) - 35-44/hr -
Description: Are you a per-diem nurse looking to take complete control over your schedule If having the freedom to choose exactly when and where you--d like to work morning, afternoon, or even night shifts , and (more...)
Company: IntelyCare
Location: Springfield
Posted on: 02/22/2019

Campus Recruiter
Description: Campus Recruiter Job Location Cambridge, MA Req Number 26 Department Human Resources Apply Now About Foundation Medicine: Foundation Medicine began with an idea-to simplify the complex nature of cancer (more...)
Company: Foundation Medicine
Location: Cambridge
Posted on: 02/22/2019

Human Resources Business Partner
Description: Human Resources Business Partner Job Location Cambridge, MA Req Number 2 Department Human Resources Apply Now Summary: Foundation Medicine is a company that is dedicated to a transformation in cancer (more...)
Company: Foundation Medicine
Location: Cambridge
Posted on: 02/22/2019

Recruiting Administrator
Description: - The Human Resources Department is customer focused in the design and delivery of services to employees, managers, and candidates. Services include the oversight of MIT Lincoln Laboratory's recruiting (more...)
Company: MIT Lincoln Laboratory
Location: Lexington
Posted on: 02/21/2019

Psychiatric Referral Coordinator 24 hrs rotating shifts and every other weekend and holiday
Description: MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close (more...)
Company: MetroWest Leonard Morse Hospital
Location: Natick
Posted on: 02/21/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Brockton RSS job feeds