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Member Recruitment & Retention Supervisor

Company: Harbor Health Services
Location: Brockton
Posted on: February 15, 2019

Job Description:

The Member Retention and Recruitment Supervisor oversees the work of the Sales (Recruitment) staff as well as the Medicaid Retention Associates ensuring smooth, expeditious process for enrollments each month. In addition, the Supervisor serves as an on-going resource to clients and caregivers for any questions regarding enrollment and ongoing eligibility, oversees all new enrollee orientation and on-boarding efforts and pertinent on-going educational offerings. Essential Functions include:

  • Supervise Recruitment and Retention staff to ensure timely enrollments of elders into the program. As needed serves as backup for both recruitment and retention team members.
  • Oversee the enrollment and re-determination efforts for Elder Service Plan enrollees and existing clients. --- Acts as liaison between Sales and Marketing and other PACE Departments.
  • Strategize with marketing team members regarding growth opportunities, evolving obstacles and market/Medicaid trends.
  • Become expert at CRM software used to track marketing and enrollment including analysis, enrollment forecasting, referral tracking and reporting.
  • Maintain a productive working relationship with State Medicaid approval staff as well as other State and Federal resources to ensure expedient processing of applications and renewals.
  • Trouble shoot enrollment issues and lead efforts to optimize the number of enrollments that get through MassHealth process each month, track issues with MassHealth and other barriers to enrollment success.
  • Using Excel, Electronic Medical Record, and CRM software, keep updated records of where applications and re-determinations are in process.
  • Working with Enrollment team, create and distribute mid-month and end of month lists of approved enrollees.
  • Keep abreast of Medicare and Medicaid operational and regulatory changes, advise Enrollment and Finance teams as well as ESP leadership in a timely manner.
  • As requested, assist Marketing and Enrollment team with community outreach efforts. Required/Preferred Education, Experience and Skills:
  • Associate's Degree required, Bachelor's degree preferred. --- 3 of years sales, sales management, recruitment, enrollment, insurance, marketing or business development experience.
  • Intermediate knowledge of Microsoft Word and Excel.
  • year of supervisory experience.
  • Proven problem-solving skills and critical thinking.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills and experience.
  • Demonstrated account management or sales success.
  • Proven attention to detail.
  • Ability to meet deadlines and organize workload.
  • Sales Operations experience, CRM software experience.
  • CRM software experience
  • Bilingual highly desired, specifically Cape Verdean, Haitian Creole, Spanish or Portuguese.
  • Proven interest and ability to learn new software programs.
  • Must be able to timely travel timely between all Harbor sites and work occasional evenings. Harbor Health is an Equal Opportunity Employer M/F/V/D.

    Keywords: Harbor Health Services, Brockton , Member Recruitment & Retention Supervisor, Human Resources , Brockton, Massachusetts

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