Field Service Technician
Company: Waters
Location: Norton
Posted on: May 7, 2022
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Job Description:
Waters Corporation's Field Services Organization is comprised of
highly skilled, motivated and customer focused professionals that
are technical experts on Waters' product suite. As a Field Service
Specialist, working for an industry leader, you'll join a global
team of specialists that are crucial to ensure Waters' legendary
service for our customers who utilize our scientific
instrumentation and software.
In this role, you'll have the opportunity to provide technical
expertise on Waters' innovative product suite (LC, LC/MS,
HPLC/UPLC, SFC) for multiple customer laboratories spanning across
the Pharmaceutical & Life Sciences, Chemical Materials, Clinical,
Food, Environmental, Forensics, Academia and Government
industries.
Waters Corporation is seeking a highly skilled, motivated and
customer focused individual to join our renown Field Services
Organization in the RTP, NC area.
Installation, performance maintenance, troubleshoot and support
Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Establish and maintain effective relationships with external and
internal customers ensuring their success Manage customer
expectations, by communicating work performed and providing follow
up plan if needed Ensure customer compliance regulations are
followed Deliver system level training at customer sites Manage
service inventory according to Waters policies Issue field service
reports daily to document work performed Maintain sound knowledge
regarding the technology and customers' application demands Work
with Sales team in respect to identifying future business
development opportunities and needs for service contract sales
Ensure that quality system procedures and Health & Safety standards
are adhered to at all times
Education:
BS/BA in Chemistry or Biology, engineering or other science related
field is desired, will also consider applications with equivalent
experience, training and education Experience:
2 years of experience with installation, performance maintenance,
troubleshooting, support and/or end user utilization of scientific
instrumentation, preference for previous Waters product suite (LC,
LC/MS, HPLC/UPLC, SFC, Informatics) Valid Driver's License in good
standing is mandatory Ability to perform effective system level
troubleshooting Understanding of the scientific application
workflow along with the scientific software systems (CDS, SDMS,
LIM, ELN) Overnight travel as required including international
travel for training Skills:
Must possess a strong customer focus Strong communication skills;
ability to communicate effectively to a diverse audience with
specific customer needs Personal sense of integrity Effective time
management skills System level approach to problem solving
Analytical mindset with a strong drive to resolve open issues
Excellent verbal and written communication skills
Waters Corporation (NYSE: WAT), the world's leading specialty
measurement company, has pioneered chromatography, mass
spectrometry and thermal analysis innovations serving the life,
materials, and food sciences for more than 60 years. With more than
7,000 employees worldwide, Waters operates directly in 35
countries, including 15 manufacturing facilities, with products
available in more than 100 countries. Our team focuses on creating
business advantages for laboratory-dependent organizations to
enable significant advancement in healthcare delivery,
environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of
their careers. Our global team is driven by purpose. We strive to
be better, learn and improve every day in everything we do. We're
the problem solvers and innovators that aren't afraid to take risks
to transform the world of human health and well-being. We're all in
it together delivering benefit as one to provide the insights
needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at
Waters Corporation. It is our responsibility to actively implement
programs and practices to drive inclusive behavior and increase
diversity across the organization. We are united by diversity and
thrive on it for the benefit of our employees, our products, our
customers and our community. Waters is proud to be an equal
opportunity workplace and is an affirmative action employer. We are
committed to equal employment opportunity regardless of race,
color, religion, sex, national origin, sexual orientation, age,
marital status, disability, gender identity or protected Veteran
status.
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Keywords: Waters, Brockton , Field Service Technician, IT / Software / Systems , Norton, Massachusetts
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