Legal Intake Specialist
Company: DGVE law, LLC
Location: Hingham
Posted on: May 6, 2024
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Job Description:
You have work experience or a degree in education, social work,
hospitality, or communications. Maybe you are disillusioned with
the non-teaching aspects of teaching, or maybe you've been
bartending or waiting tables & you are done being on your feet
hustling all the time. You love teaching and helping people. You
appreciate individuals' uniqueness and see beyond their surface to
their fundamental humanity underneath. You feel fulfilled by
developing interpersonal connections and knowing you make a
positive impact on others' lives.
You prefer a faster pace with variability to a predictable routine.
You task switch naturally, welcoming the novelty of each
interaction and project as a fun diversion. You are extroverted and
could strike up a conversation with anyone, anywhere, anytime. You
think it's often easier to just pick up the phone to call and talk
with someone directly, but you're very comfortable with technology.
When you send a text or email message it is as personable as it is
clear, concise, and professional. You are ready for your next
chapter.
Compensation- $46,800 Base Compensation
PLUS:
--- Possible merit-based bonuses & pay increases with a
demonstrated contribution to the firm's success
--- 100% employer-paid health insurance, plus vision, dental, &
life insurance
--- 401(k) retirement savings plan, with employer contributions
deposited to your retirement savings account each pay period
--- Respectful & generous paid work flexibility
--- Personal Time Off (PTO), & holiday policies
--- Regular 4-day workweek Mondays - Thursdays 9 am-6 pm with every
Friday off for regular 3-day weekends & no nights, weekends, or
travel required (your personal time is your own)
--- Free parking or about a 20-minute walk from the West Hingham
commuter rail station on the Greenbush line
--- Business casual dress
--- Bright natural light in our spacious, comfortable office within
a short walk of many shops, restaurants, outdoor green space, &
beautiful Hingham Harbor
Responsibilities:
What You'll Be Doing:
Client Services Coordinator is not just your job title in our firm,
it's your mission: coordinate our team's delivery of holistic,
empathetic, excellent client services for all our clients.
Your primary responsibilities will include:
--- Working at our law firm's front office reception desk and
warmly greeting and welcoming visitors into our office space so
they feel comfortable and at ease
--- Answering incoming calls and making outgoing calls to
prospective, current, and returning clients seeking assistance
--- Listening carefully with empathy for what callers are really
asking and helping them with tact to learn about how we can best
help them
--- Answering questions from prospective clients to ensure they
understand enough to make well-informed decisions, and confidently
addressing any potential concerns they may have, including
comfortably discussing their investments of time and money in
seeking our professional services & helping prospective new clients
schedule and pay for initial consultations for highly personalized,
specific legal advice about their matters or limited scope legal
service packages
--- Strategically scheduling a variety of client meetings to ensure
sufficient "behind the scenes" production time and advance
preparation and minimizing scheduling conflicts
--- Documenting communications and assigning tasks for follow-up in
our Client Relationship Management software program so everyone on
our team knows exactly where things stand at any given time while
maintaining the highest standards of confidentiality & noting all
our client's family and professional advisor relationships and
important dates so we can quickly recall them when needed
--- Keeping your finger on the firm's pulse by observing &
reporting back on feedback we receive to help maintain & protect
our firm's goodwill and reputation and make suggestions for
continual improvement in the delivery of our professional
services
You will never be bored! This is a very people-oriented position
and a service business. Our workdays are punctuated with client
messages, calls, office visits, scheduled meetings, and scheduling
changes, so it's never exactly the same day twice.
Qualifications:
The Skills, Experience, & Qualifications You Need to Thrive in this
Role:
--- Prior experience working in client reception, client relations,
or consultative sales is strongly preferred
--- Experience or aptitude to quickly learn to use: Macs and Apple
devices, Microsoft Office Suite, Adobe Pro, Google Calendar and
Gmail, & Slack
--- Excellent written and spoken communication skills, including
spelling, grammar, and the ability to clearly communicate complex
ideas simply and professionally to a wide variety of people of
varying educational levels and personal and professional
experiences to help them understand how we can help them, what they
can expect of us, what they need to do next, and the status of
their matters
--- Strong organizational skills to keep track of important
details, upcoming appointments and deadlines, and required
follow-up tasks
--- Prior legal experience of some kind, such as working in a law
firm, for a foundational background regarding professional ethical
obligations around client confidentiality, and basic familiarity
with foundational terminology and core concepts about wills,
trusts, and estates strongly preferred
--- Natural empathy and easy ability to connect on a personal
level
About Company:
DGVE law is a small but growing, entrepreneurial wills, trusts, &
estates law firm founded in 2008.
Ours is a team of professionals dedicated to using each of our own
unique skills and talents to help our clients to the best of our
abilities. We have high standards and are proud of our commitment
to providing top-notch service with heart. We bring our full selves
into our office, approaching our work with purposeful
dedication.
We value each of our team members and invest in our success by
offering opportunities for personal and professional growth. The
subject of our work is heavy, but we lighten the mood regularly
with funny memes, quotes from movies and shows, songs, and inside
jokes.
We work on-site in our comfortable offices due to legal
requirements and because of the value our clients place on
face-to-face interactions. Then we go home to enjoy our personal
lives while they enjoy theirs, prioritizing work-life balance.
Keywords: DGVE law, LLC, Brockton , Legal Intake Specialist, Legal , Hingham, Massachusetts
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