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Customer Integration Specialist

Company: W.B. Mason Company, Inc
Location: Brockton
Posted on: January 17, 2020

Job Description:

Customer Integration Specialist US-MA-Brockton Job ID: 2020-3546 Type: Full Time # of Openings: 1 Category: Business/Strategic Management Brockton Office Overview W.B. Mason is one of the largest distributors of business products in the United States. W.B. Mason continues to invest in new technologies and streamline our business processes. We are committed to developing customer solutions that scale quickly in the digital age. As part of Business Services, the W.B. Customer Integration team supports a sales force of over 850 individuals across 70+ locations, working with major accounts and prospective customers. The Customer Integration team focuses on e-commerce customization and transaction integration between WB and our customers. The team is made up of dynamic problem solvers, self-starters, and critical thinkers who consistently deliver solutions in a fast paced company. W.B. Mason believes in tailoring our services to the needs of each customer to provide them with the best overall vendor solution in delivered business products. A role on our team will give you experience in a wide variety of technologies, emerging B2B ecommerce integration methods, as well as an opportunity to learn about every part of our business. From the web to the warehouse, you will tap into all departments of the company to work with talented members of a growing company. This role is an entry level role with the opportunity for career development within our IT/Business Services department. Responsibilities Essential Duties and Responsibilities ? Support the onboarding and continued e-commerce success of our customers, large and small ? Communicate with internal and external customers to solve problems and enhance processes ? Work in a team to pioneer lean business processes for new categories of sale & transaction types ? Monitor and troubleshoot various system notifications and alerts pertaining to daily order processing ? Document and publish specific integration, database, and communication processes as they are developed, adjusted, or improved upon ? ? Aggressive follow-through and a sense of ownership with a strong desire to learn and self-improve ? All other duties as assigned Knowledge, Skills and Abilities ? Must possess excellent verbal and written communication skills ? Excellent organizational skills and attention to details ? Ability to project manage and meet deadlines ? Must have familiarity with Microsoft Excel, Word and Powerpoint ? Strength and confidence in presenting to groups of individuals is a plus ? Experience with MS Dynamics 2009 / 365, EDI X12, JSON, cXML a plus Qualifications Education and/or Experience: ? Bachelor?s degree preferred ? 0-2 years information technology experience Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand, walk, speak and hear. The employee is frequently required to sit. The employee is frequently required to use hands/fingers for data entry and filing. The employee must be able to lift up to 20 pounds. PM18 PI117056980

Keywords: W.B. Mason Company, Inc, Brockton , Customer Integration Specialist, Other , Brockton, Massachusetts

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