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Payment Processing Representative- Credit Card Processor

Company: W.B. Mason Company, Inc
Location: Brockton
Posted on: May 3, 2021

Job Description:

OverviewThe Credit Card Processing Representative is responsible for timely and accurate processing of credit card payments as well as processing and reconciling customer credit card disputes. ResponsibilitiesEssential Duties and Responsibilities Notify and assist customers with credit card billing issues that can prevent prompt payment Initiate refunds for duplicate payments Assist with daily reconciliation of credit card transactions and updating reports as necessary Assist with processing and reconciling customer credit card disputes, posting chargeback credit card charges, maintaining document of chargebacks, and updating reports as necessary Update customer accounts and/or customer order with credit card information Provide phone and task coverage as needed to assist the team in maintaining service levels and monthly goals Assists with other duties and projects as assigned and deemed necessary to meet business needs Interact professionally with various departments such as Sales, Customer Service, Accounts Receivable and AccountingEducation and/or Experience High school diploma, some college or college degree is a plus Minimum 2+ years experience in a B2B customer care department or payment processing environmentKnowledge, Skills and Abilities Previous credit card processing experience is a plus Demonstrates excellent attention to detail and follow through Demonstrates cognitive skills able to explain and resolve complex problems Demonstrates excellent customer service skills Excellent verbal and written communication skills Demonstrates initiative to identify process improvement opportunities and recommend solutions to management Proficient in Excel and Outlook Demonstrates flexibility and ability to productively manage stress QualificationsMinimum QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand, walk, speak and hear.The employee is frequently required to sit. The employee is frequently required to use hands/fingers for data entry and filing. The employee must be able to lift up to 20 pounds.Equal Opportunity EmployerW.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Keywords: W.B. Mason Company, Inc, Brockton , Payment Processing Representative- Credit Card Processor, Other , Brockton, Massachusetts

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