ResNet Summer Student Support Representative 2021-2022 / On Campus Only
Company: Bridgewater State College
Location: Bridgewater
Posted on: May 3, 2021
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Job Description:
The ResNet Support Representative (RSR) will assist with
administrative, technical and marketing tasks. Our goal is to
provide BSU resident students with high quality internet service,
premium cable TV, local telephone service, WEPA printing service
and entertainment media. This position is designated as an
On-Campus position. All job duties will be performed on campus
while practicing all safety protocols set in place by the State of
Massachusetts and Bridgewater State University. RSR will support
resident students via telephone (x7999), email, chat, TeamDynamix
tickets, and face-to-face customer service. Responsibilities
Maintain a working knowledge of all ResNet services, process, and
procedures Provide basic troubleshooting for all ResNet services
Provide high level customer service support to resident students
Enter TeamDynamix tickets to ensure appropriate and prompt
solutions to residents Monitor and assist with WEPA print kiosk
consumable replacements Support the ResNet program through
marketing, daily tasks and projects. Communicate professionally
with resident students, staff, and ResNet and IT student workers
Assist in creating marketing information for resident students via
new student orientations, ResNet promotion nights, social media,
digital signage Maintain media devices in residence hall lounges
Update ResNet website, social media i.e. Facebook, Twitter,
Instagram Attend mandatory student worker training sessions and
opening weekend support. Other duties as assigned by supervisor
This position is designated as an On-Campus position. All job
duties will be performed on campus while practicing all safety
protocols set in place by the State of Massachusetts and
Bridgewater State University.
Keywords: Bridgewater State College, Brockton , ResNet Summer Student Support Representative 2021-2022 / On Campus Only, Other , Bridgewater, Massachusetts
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