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ResNet Summer Student Support Representative 2021-2022 / On Campus Only

Company: Bridgewater State College
Location: Bridgewater
Posted on: May 3, 2021

Job Description:

The ResNet Support Representative (RSR) will assist with administrative, technical and marketing tasks. Our goal is to provide BSU resident students with high quality internet service, premium cable TV, local telephone service, WEPA printing service and entertainment media. This position is designated as an On-Campus position. All job duties will be performed on campus while practicing all safety protocols set in place by the State of Massachusetts and Bridgewater State University. RSR will support resident students via telephone (x7999), email, chat, TeamDynamix tickets, and face-to-face customer service. Responsibilities Maintain a working knowledge of all ResNet services, process, and procedures Provide basic troubleshooting for all ResNet services Provide high level customer service support to resident students Enter TeamDynamix tickets to ensure appropriate and prompt solutions to residents Monitor and assist with WEPA print kiosk consumable replacements Support the ResNet program through marketing, daily tasks and projects. Communicate professionally with resident students, staff, and ResNet and IT student workers Assist in creating marketing information for resident students via new student orientations, ResNet promotion nights, social media, digital signage Maintain media devices in residence hall lounges Update ResNet website, social media i.e. Facebook, Twitter, Instagram Attend mandatory student worker training sessions and opening weekend support. Other duties as assigned by supervisor This position is designated as an On-Campus position. All job duties will be performed on campus while practicing all safety protocols set in place by the State of Massachusetts and Bridgewater State University.

Keywords: Bridgewater State College, Brockton , ResNet Summer Student Support Representative 2021-2022 / On Campus Only, Other , Bridgewater, Massachusetts

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