Medical Support Assistant (Open Continuous)

Company: Veterans Affairs, Veterans Health Administration
Location: Brockton
Posted on: June 5, 2021

Job Description:

*****THESE POSITONS ARE LOCATED WITHIN PATIENT SERVICES AND COULD BE AT EITHER OUR BROCKTON, WEST ROXBURY OR JAMAICA PLAIN CAMPUS***** [ "Screens patients, visitors and caregivers at entry to the Medical Center Collects and updates insurance information from Veterans, family members and other eligible patients. Prepares correspondence and memos as needed. Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable. Promotes Veteran registration for and utilization of MyHealthyVet (MHV) Stocks basic office supplies for the clinical area. Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics. Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient. Assures that all appropriate VA forms are used correctly and regulations followed. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations Work Schedule: Sunday through Saturday, 8 hour shifts to include weekends and holidays 6:30am-3pm, 7:00am-3:30pm, 7:30am-4:00pm, 8:00am-4:30pm, 3:00pm-11:30pm, 11pm-7:30am. Tours will be determined based on campus location.\nFinancial Disclosure Report: Not required\nFunctional Statement: GS-3 523-F1144. GS-4 523-F1145, GS-5 523-F1146\nRelocation/Recruitment Incentive: not authorized\nTelework: Not available Notifications: Position can either be NAGE or AFGE bargaining unit depending on location Time-in-Grade Restriction - Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Veterans' preference does not apply for other current permanent Federal agency employees. Incomplete applications will not be considered." ]

Keywords: Veterans Affairs, Veterans Health Administration, Brockton , Medical Support Assistant (Open Continuous), Other , Brockton, Massachusetts