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Medical Support Assistant-External (Open Continuous)

Company: Department of Veterans Affairs
Location: Brockton
Posted on: June 6, 2021

Job Description:

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  • Screens patients, visitors and caregivers at entry to the Medical Center
  • Collects and updates insurance information from Veterans, family members and other eligible patients.
  • Prepares correspondence and memos as needed.
  • Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
  • Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
  • Promotes Veteran registration for and utilization of MyHealthyVet (MHV)
  • Stocks basic office supplies for the clinical area.
  • Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
  • Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics.
  • Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
  • Assures that all appropriate VA forms are used correctly and regulations followed.
  • Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations

Work Schedule: Sunday through Saturday, 8 hour shifts to include weekends and holidays 6:30am-3pm, 7:00am-3:30pm, 7:30am-4:00pm, 8:00am-4:30pm, 3:00pm-11:30pm, 11pm-7:30am. Tours will be determined based on campus location.

Financial Disclosure Report: Not required

Functional Statement: GS-3 523-F1144. GS-4 523-F1145, GS-5 523-F1146

Relocation/Recruitment Incentive: not authorized

Telework: Not available


  • Position can either be NAGE or AFGE bargaining unit depending on location
  • Time-in-Grade Restriction - Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service.
  • Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
  • Veterans preference does not apply to this position.
  • Incomplete applications will not be considered.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • Job family (Series)

0679 Medical Support Assistance

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process


Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Must be proficient in the English language.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determination:

GS-3: To qualify at the GS-3 level applicants must have six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR one year above high school. OR equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

GS-4: To qualify at the GS-4 grade level you must have one year of experience in clerical, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills to perform the duties of the position OR two years of education above high school.

GS-5: To qualify at the GS-5 grade you must have one year of experience equivalent to the GS-4 grade level OR four years of education above high school. Experience includes scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics providing information to patients necessary to resolve VA Handbook complaints, interacting with both internal and external customers; reviewing and documenting medical outpatients and inpatients electronic health records as well as administrative records; verifying third party insurance and updating information in the insurance Capture Buffer (ICB) system, obtaining medical information from patients; coordinating information and actions related to patient care and services.

References: Part II Appendix G45: Medical Support Assistant Qualification Standard GS-679

The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is GS-3 through GS-5.

Physical Requirements: Work is sedentary but also demands standing, walking, bending, twisting, and carrying light items. Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations. May be exposed to extreme temperatures/inclement weather.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Keywords: Department of Veterans Affairs, Brockton , Medical Support Assistant-External (Open Continuous), Other , Brockton, Massachusetts

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