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Operations Processor III

Company: Eastern Bank
Location: Brockton
Posted on: November 18, 2021

Job Description:

  • Daily processing of all consumer and residential mortgage loan maintenance requests that are submitted to Servicing through various means, as well as basic commercial loan maintenance requests; manually input appropriate data into the Bank's core system in an accurate and timely manner (i.e. recast of payments, ACH/AutoPay, review billing and notice rejects, modifications and renewals, etc.)
    • Research and resolve complex servicing issues that arise with consumer and residential mortgage loan requests and basic commercial loan servicing issues by reading through loan documentation and communicating with the appropriate departments (i.e. Customer Service, Collections, Branches, etc.)
      • Complete daily reporting and monthly reconciliation and remittance for various community investors; add new investor loans to the core system and delete loans as necessary; respond to various basic modification requests and questions from investors
        • Review, resolve, and respond to all credit disputes received through E-Oscar, Sales Manager or daily mail within the prescribed time frames to ensure the Bank remains in compliance with FCRA regulations
          • Daily review and required processing of all service released Loans as required by RESPA federal regulations. This includes 1st payment follow-up and contact with purchasing Bank, system maintenance, and balancing several associated general ledger and DDA accounts
            • Serve as back up to other Servicing team members as required to ensure customer requested are processed timely. Identify process improvements and efficiencies across all areas of responsibility. Work with management to leverage innovation and resources to achieve measurable result
              • Ensure adherence to Bank policy and procedures, as well as department Service Level Standards CB2

Keywords: Eastern Bank, Brockton , Operations Processor III, Other , Brockton, Massachusetts

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