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UX Researcher/Strategist.

Company: Johnson & Johnson
Location: Raynham
Posted on: November 22, 2021

Job Description:

The Johnson & Johnson Medical Devices Design and Human Factors organization (IDHF) is seeking a multi-faceted, exceptionally talented, user-centered UX Researcher who is passionate about changing the trajectory of healthcare through transformational design experiences.

Our IDHF team has been an embedded partner of J&J Medical Devices since 1988 and we have been honored to have garnered numerous prestigious industry awards for our commitment to human centered design and improving the quality of healthcare experiences for HCP's and patients.

Our global design team leverages HCD philosophies to advance the needs of the MedTech Industry by placing our users at the center of our design process. We design solutions that span the full episode of care and balance the needs of various users; surgeons, hospital staff, patients and caregivers across all experiences and designs (physical and digital) within our portfolio.

Our organization is a multinational team comprised of Industrial Designers, Human Factors Engineers, UX/Interaction Designers, Information Designers and Design Strategists in more than nine locations around the world, all operating under the same mission to improve the quality of care.

Key Responsibilities

Job Summary and Responsibilities:
Support primary and secondary research to identify user needs, motivations, and value drivers. Develop protocols and discussion guides to facilitate user research. Synthesize results into actionable design recommendations for key customer and product experiences.
translate research results into opportunities and requirements to prioritize product design features and capabilities.
Participate in company-wide initiatives to develop and evangelize UX strategies
Utilize design tools and creative storytelling techniques to strategically frame data, insights, and recommendations for project partners.
Development of user personas, customer journey maps, service models, and storyboarding user experiences (UX) in the care continuum, and identify appropriate UX metrics.
Support competitive portfolio analyses to define unique differentiators and emerging behavior or interaction patterns.
Conduct trend analysis (e.g. experiences, demographic, consumer, technology, healthcare, economics, etc.) to shape internal strategies.

Qualifications
Bachelor's degree in Human-Computer Interaction (HCI), User Experience, Human Factors, Psychology, Anthropology, Sociology, or other equivalent design related degree. Master's in business or strategy a plus.
4 years or more of relevant work experience within Human centered design/ User Experience and research, and/or product research and development.
Experience leveraging qualitative and quantitative UX research methods and an ability to select the most suitable method for a given situation and triangulate when needed; including but not limited to usability studies, contextual inquiry, surveys, field visits, ethnography, surveys, benchmark studies, A/B testing etc.
Experience planning, organizing, and conducting in person and virtual user research.
Proficiency in communicating user research findings with cross functional partners to drive impact.
Knowledge of user interface and user experience principles for hardware and software; such as workload, human perception, cognition, behavioral science.
Experience synthesizing user feedback into concise, meaningful design insights and actionable recommendations.
Experience with identifying, defining, and using methodologies to measure user experience metrics.
Experience with research in a regulated industry (e.g. HCC, HIPPA, etc.) a plus.
Ability to travel up to 20%, domestic and international is required.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

United States-Massachusetts-Raynham-325 Paramount Drive

Organization

DePuy Synthes Products, Inc (6149)

Job Function

R&D

Requisition ID

2105980263W

Keywords: Johnson & Johnson, Brockton , UX Researcher/Strategist., Other , Raynham, Massachusetts

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