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Operations Processor II

Company: Eastern Bank
Location: Brockton
Posted on: November 23, 2021

Job Description:

Objective Responsible for various applications and ACH Unauthorized Claim Set-ups, Online Banking Product in addition to quality control.-- Works various reports to monitor ACH activity and ensure Eastern Bank follows ACH Rules governed by NACHA and Regulation E. Skills and Experience

  • High School Graduate with a minimum 3 - 5 years of banking experience in the financial industry.
  • Microsoft Office skills, Flexible, able to multi-task, Customer Service skills, Good Communication and Accounting principals.
  • Microsoft Office specifically Access database, FIS Suite, Bottomline, AdjustmentHub Claim System,
  • Regulation E, NACHA Rules
  • Possess strong communication, organizational, and customer service skills as the employee will have contact with external customers on a daily basis.--
  • Must have a strong attention to detail as well as the abilty to multi-task in a fast-paced work environment. Responsibilities include:
    • Set up and maintain all Business customers on the Online Banking Platform for both Corporate and Small Business Banking customers.-- Systems and application knowledge include RSA Tokens, RDC, ACH Positive Pay, Advance Clearing, ACH Tracker & PEP , Easylink for EDI Reports, Lockbox maintenance.
    • To process customer error resolutions to comply with Reg-E and ACH Rules governed by NACHA.-- Provide provisional credit to customer within 10 calendar days of the customer report date.-- Provide final credit to customer within 45 calendar days of the customer report date. Return items via the Fed ACH system, send customer letters throughout the investigation process and complete daily task list of claims on due dates.
    • Identify all Resolved and Unresolved ACH returns by debiting or crediting the related customers account using the Fed account
    • To review the daily Optima DNE report, BIC Report, H Status, Mailed Government Reclamation, Auto Reclamation and take appropriate action to minimize potential loss to the bank due to federal reclamation claims
    • To review OFAC Suspects appearing on the OFAC Suspect page daily.-- Action to be taken will be determined on if the suspect is a true OFAC hit or not. Expected to cross-train in other areas within ETS to act as a back-up as needed.CB2

Keywords: Eastern Bank, Brockton , Operations Processor II, Other , Brockton, Massachusetts

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