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Company: Bernie & Phyl's Furniture
Location: Norton
Posted on: January 7, 2022

Job Description:


Department: Customer Care
Job Type: Clerical
Total Positions: 1
Travel: Not Required
Hourly Rate: $15 - $19JOB DESCRIPTION
We are currently looking for a Customer Care Specialist for our Corporate office in Norton, MA.

If you are an energetic, self-motivated, individual, you have a great opportunity to join a successful and growing company!

We offer an exciting, supportive, friendly work environment, flexible hours and competitive wages!

Hours: Variable schedule including Saturday's
40 hours per week (full time)
Description: Handling all aspects of customer service regarding customers furniture


  • Handle all incoming customer calls regarding concerns in a professional, positive and proactive manner
  • Handle all driver and service tech issues that may arise
  • Schedules service appointments, even exchanges, and deliveries with customers
  • Confirms deliveries and service appointments
  • Refers customer files to outside contract Techs, as needed, to comply with customer's requests
  • Creates purchase orders to order parts to repair furniture
  • Work directly, as a team, with an assigned Road Tech on a consistent basis, as needed
  • Follow up after customers' service appointment to ensure satisfaction
  • Determine if a customer needs a repair, replacement, or authorize a return
  • Professionally interacts with all personnel, guests and customers
  • Adheres to all company policies and procedures
  • Operates all company equipment in a safe and proper manner
  • Maintains a neat and safe work area, free from any potential hazards
  • Creates atmosphere allowing for open and effective communication
  • Other duties as assignedREQUIREMENTS:
    • Good oral and written communication skills
    • High School Diploma
    • Previous experience working in a call center
    • Working furniture product knowledge not required, but a plus
    • Knowledge of GERS computer system and its programs not required but is a plus
    • A strong work ethic and dependability a mustSIGN ON BONUS - All newly hired employees will be eligible for a $500 sign on bonus after completing a 90-day probationary period. Further details and conditions for eligibility will be made available during the interview process.
      At Bernie & Phyl's Furniture, we recognize and appreciate all of our team members hard work and dedication. If you view yourself as a professional and are interested in a career in our industry, we are interested in speaking with you.

      Bernie & Phyl's Furniture is an Equal Opportunity Employer

Keywords: Bernie & Phyl's Furniture, Brockton , CUSTOMER CARE SPECIALIST, Other , Norton, Massachusetts

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