Sr. Auto Appraiser
Posted on: May 4, 2022
Purpose of Job Seeking an experienced field auto appraiser to
cover Bristol County Massachusetts as well as neighboring towns of
Tiverton and Little Compton, Rhode Island.
Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Senior Auto Appraiser Role may be the career for you. There's a
lot to learn, but the journey is mapped out. Our comprehensive,
fully paid six week training program including class discussions,
hands-on training, e-learning modules, and instructor led guidance
to help you support our membership independently.
As a Senior Auto Appraiser, you will work within established
guidelines and framework to investigate, evaluate, and appraise
vehicle damage claims for both repairable and total loss vehicles
to ensure estimate accuracy in compliance with state laws and
regulations. You will be accountable for delivering exceptional
member service through setting appropriate expectations, proactive
communications, advice, and empathy.
Identifies and manages existing and emerging risks that stem from
business activities and the job role.
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and
procedures for business activities.
With the use of digital tools, evaluates and appraises high
complexity (total loss, total burn, theft recovered, heavy
(non-drivable) auto claims in accordance with the terms and
conditions of the contract, corporate guidelines and state laws and
Investigates claim damages including communicating with the insured
and third-parties/vendors. May require face-to-face interactions
with members and third parties.
Reviews facts of loss and vehicle damage to determine if
subrogation opportunities exist and makes the appropriate, timely
Demonstrates advanced knowledge of P&C insurance industry
products, services, contracts, and internal
processes/systems/procedures to ensure compliance.
Reviews claims/suppliers for fraud indicators and refers to Special
Investigative Unit for handling, if applicable.
Maintains accurate and current claim file documentation throughout
the claims process for complex claims. Includes mapping of repair
plan and timeline for repair.
Responsible for reviewing additional damages received from repair
facilities to either complete a supplement or triage to field
provider method of inspection.
May serve as a subject matter expert representative for disputed
claims or trials. Serves as a resource to team members on escalated
issues of a routine nature.
Partners with vendors and internal business partners to facilitate
highest complexity claims resolution. May also involve external
regulatory coordination to ensure appropriate documentation and
Explains coverage, assists policyholders with information on
repairs and describes the settlement process, setting appropriate
expectations. Issues settlement amounts for damages claimed.
Supports workload surges and/or Catastrophe Operations as needed
which may involve volunteering for extended hours. May serve as
permanent member of the APD Catastrophe team.
High School Diploma or General Equivalency Diploma required.
2 years of auto appraising experience.
Knowledge of P&C insurance policy contracts and coverages, auto
parts distribution process and claim appraisal process and
Acquisition and maintenance of insurance adjuster license within 90
days and designated number of attempts.
Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
Proficient knowledge in CCC Estimating systems and Mitchell
Refinish Materials Calculator database.
Selected candidate must possess a valid auto damage appraisers
license in both Massachusetts and Rhode Island.
Physical Demand Requirements:
May require the ability to operate a company vehicle within
May require the ability to reach, handle, squat, bend, climb, and
keen as needed to complete inspections of damaged vehicles.
May require the ability to work outdoors in inclement weather
conditions; May be exposed to working in body shop and/or salvage
yard environments up to 25% of the time.
May be required to meet all USAA safe driving requirements
including verification of driving record through MVR & possession
of valid driver's license.
USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The salary range for this position is: $54,800.00 -
$98,700.00* (this does not include geographical differential, it
may be applied based on your work location).
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
- Geographical Differential : Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.Shift
premium will be addressed on an individual-basis for applicable
roles that are consistently scheduled for non-core hours.
At USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
Please click on the link below for more details.
USAA Total Rewards
Relocation assistance is not available for this position.
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
Keywords: USAA, Brockton , Sr. Auto Appraiser, Other , Brockton, Massachusetts
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