Relationship Banker, Dartmouth Mall, North Dartmouth, MA
Company: Santander Holdings USA Inc
Location: Halifax
Posted on: June 15, 2022
Job Description:
Relationship Banker, Dartmouth Mall, North Dartmouth, MANorth
Dartmouth, United States of AmericaWHAT YOU WILL BE DOINGSantander
is one of the largest banks in the world, and one of the top banks
in the United States based on deposits. With a principal presence
in the northeast U.S., Santanders retail division serves nearly 2
million customers and more than 5% of small businesses in the US.
Being a Relationship Banker at Santander As a Relationship Banker
you will be responsible for servicing and building relationships
with branch Consumer and Business customers. You will deliver an
exceptional customer experience through engagement of customers in
the branch, over the phone, and through collaboration with business
partners. What to Expect
- Put the customer at the center of everything you do. Make
connections with customers in the branch and over the phone.
- Engage Consumer and Business customers through proactive,
outbound calling for both service and relationship deepening
opportunities.
- Assess customer needs by being genuinely curious, asking
questions, and identify opportunities to help achieve their
financial goals today and in the future.
- Be the expert on Santander Consumer and Business products and
services and be able to articulate the benefits that will help
customers based on their need.
- Recommend the best solutions based on need; deliver solutions
directly as well as introduce Investment and Mortgage partners,
when appropriate.
- Build trust and deliver solutions by setting expectations and
meeting commitments.
- Develop relationships with new and existing Consumer and
Business customers by maintaining contact through early engagement
calls and regular outreach with portfolio customers.
- Deliver an outstanding customer experience in every
interaction. Ensure timely follow up and escalate when
appropriate.
- Ensure compliance with all bank policies, procedures and
regulatory requirements.
- May assist customers with teller transactions as
needed.Qualifications
- 4 year college degree (preferred)
- 2 or more years of personal banking experience (strongly
preferred)
- Motivated to help people achieve financial goals
- Passion and personal commitment to proactively help
customers
- Exceptional listening and communication skills in person and
over the phone
- Ability to work effectively in a team environment, building
strong relationships with colleagues and business partners
- Ability to use critical thinking to solve problems and provide
solutions to customer issues
- Demonstrated proficiency using the phone to engage with
customers
- Basic computer skillsHours and Schedule
- 40 hours per week
- Schedule varies depending on branch need and may include
Saturdays and/or SundaysEmployees desiring consideration should
complete an online application, utilizing the appropriate process
as subscribed by the posting entity. Employees should provide all
pertinent information to support their candidacy. To be considered
eligible for internal posting, Santander employees must meet all
eligibility requirements.
- Meet the qualifications posted for the positions they are
applying for
- Apply online through the Companys internal careers site for job
posting
- Complete 12 months of continuous service within your current
position and be in good standing (rating of Achieved or better, not
been placed on a performance improvement plan)Please click here to
see the full policy: At Santander, we value and respect differences
in our workforce and strive to increase the diversity of our teams.
We actively encourage everyone to apply. English
Primary Location:North Dartmouth, Massachusetts, United States of
America
Other Locations:Massachusetts-North Dartmouth
Organization:Santander Bank N.A.Required
Keywords: Santander Holdings USA Inc, Brockton , Relationship Banker, Dartmouth Mall, North Dartmouth, MA, Other , Halifax, Massachusetts
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