GUCCI Lead Client Advisor - Wrentham Outlet
Company: Kering Group
Location: Wrentham
Posted on: June 17, 2022
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Job Description:
Summary
Influential, innovative and progressive, Gucci is reinventing a
wholly modern approach to fashion. Under the new vision of creative
director Alessandro Michele, the House has redefined luxury for the
21st century, further reinforcing its position as one of the
world's most desirable fashion houses. Eclectic, contemporary,
romantic-Gucci products represent the pinnacle of Italian
craftsmanship and are unsurpassed for their quality and attention
to detail.
Gucci is part of the Kering Group, a world leader in apparel and
accessories that owns a portfolio of powerful luxury and sport and
lifestyle brands.
Job Description
Role Mission
As a GUCCI Lead Client Advisor, you will assist the Store Director
and Team Leader in the driving sales results, training and
supervision of Client Advisors, merchandise management and daily
store operations.
You will be a dynamic and inspiring leader who has a strong
background in relationship building skills, with both external and
internal clients. As a Lead Client Advisor, you will be a role
model and represent the brand as a Gucci Ambassador by promoting
the Gucci Values and Amplifiers within the market place.
Key Accountabilities
Team
* Provide supervision and guidance to Client Advisors on the
selling floor to deliver the highest performance through a customer
centric attitude and driving sales as a client advisor leader;
* Partner with the Team Manager to support real time coaching and
feedback to achieve business and product category goals. You will
assist in the development and growth within your team;
* Ensure a consistent and branded onboarding experience for Client
Advisors and facilitate training in collaboration with store
management to ensure brand initiatives are understood.
Client
* Act as a role model by providing an exceptional client service
experience by greeting, listening and assisting customers in
exceeding their needs, demonstrating an excellent knowledge of the
products as well as Gucci history and heritage;
* Attract new clients by being a Brand Ambassador through
networking within the community;
* Drive and exceed individual KPI goals, by ensuring the highest
level of customer service and quality of sales.
Operations
* Floor leadership duties; opening/closing the store, organizing
coverage for the floor when associates are at lunch/taking a
break;
* Contribute to upholding the visual display of all products in
accordance with Gucci visual standards;
* Support the daily operations of the store when management is not
present;
* First point of contact should a difficult client issue arise.
Key Requirements
* Sales management experience in retail, luxury retail, or service
related industry preferred;
* Bachelor's Degree in a related field is preferred;
* Proven ability to drive positive customer experiences that build
loyalty and deliver measurable results;
* Ability to manage competing priorities in a fast-paced
environment;
* Proficiency with Microsoft Office software including Word, Excel,
PowerPoint, Outlook;
* Industry awareness and strong business acumen;
* Strong verbal and written communication skills and excellent
organizational skills;
* Passion for the Fashion Industry;
* Flexibility to work a retail schedule which will include
evenings, weekends and holidays.
Core Competencies
* Entrepreneurial spirit
* Sales and Client focused
* Developing/coaching others
* Leading by example
* Relationship builder
* Effective communicator
EOE M/D/F/V
Job Type
Fixed Term (Fixed Term)
Start Date
2022-06-30
Schedule
Full time
Organization
Gucci America Inc.
Keywords: Kering Group, Brockton , GUCCI Lead Client Advisor - Wrentham Outlet, Other , Wrentham, Massachusetts
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