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Service Coordinator

Company: Crown Linen Service Inc
Location: Brockton
Posted on: November 24, 2022

Job Description:

Are you looking to work for an established and growing company, that will provide you with a great work-life balance, competitive salary, Monday to Friday schedule, and potential for advancement? Are you a team focused, results-driven, individual who has a positive attitude, and passion for hard work? Then Crown is looking for you!Who We AreCrown Uniform & Linen Service was founded as a family business in 1914 and has been a leading provider of uniform and linen services in New England for over 108 years!!! We have remained a family-owned uniform and linen supplier and are committed to building long lasting customer relationships. We pride ourselves on our quality and providing efficient and cost-effective solutions with a personal touch. A career at Crown Uniform & Linen Service is not just another job. We know that our success is a direct result of strong teamwork, and we are dedicated to building long term relationships with our employees. If you would like to be part of a winning team that values your contributions, invests in your future, and depends on you for our future success then Apply Today!We are looking for a Service Coordinator to join our Brockton Service Team. Our Service Coordinator position is a fast paced, key office support position that's crucial to our daily operations and part of a growing team.WHAT YOU'LL BE DOINGHandle customer questions and requests for service while obtaining, communicating and coordinating customer and company informationVerify customer orders, handle inquiries and/or complaints and relay pertinent information to internal stakeholdersCommunicates with District Manager daily with any questions or concerns found when checking-in routes or reviewing invoicesContinuously monitors branch customers in Crown's CRM system (Alliant) and makes recommendations for improvementCoordinates the delivery of daily specials based in phone logs and priorityResponsible for answering the phone as well as the monitoring and maintaining of all branch phone logsThoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer and document interactionsDispatch escalated calls to the appropriate Manager or Route Service RepresentativeResponsible for reviewing of invoices and determining whether or not to cease deliveries due to non-paymentOther A/R responsibilities as assigned by the District Manager within the branchResponsible for the cost control and special deliveries as neededUse automated information systems to analyze the customer's situationDaily check-in of Route Service Representatives, Service Manager, and Route SpecialistsAudit routes as needed and requiredAssist in branch price increases as assigned by District ManagerSpecial projects as assigned by the District ManagerWHAT'S IN IT FOR YOUCompetitive salary - up to $22 per hour, depending on experienceMonday - Friday schedule (no nights or weekends)Generous PTO package, including paid holidaysIndustry-leading benefits package (health, dental, vision, LTD, life insurance, hospital and accident indemnity).401k Plan with a company matchWe are a growing company, offering significant avenues for personal development, growth, and continuing career progression.WHAT WE'RE LOOKING FORExcellent customer service, interpersonal and organizational skillsAttention to detail and accuracy are critical to this roleEffective oral and written communication skillsExcellent computer skills, including Microsoft OfficeAble to work with deadlines in a fast paced and changing work environmentMust be able to gather and analyze information skillfullyExcellent team working skillsHigh school diploma and some college preferred (or equivalent)5+ years of customer service experience3+ years of administrative experienceNEXT STEPSIf you are interested in applying, please complete the following steps:Submit a resume with accurate contact informationAnswer our preliminary questionsCrown is an equal opportunity employer.

Keywords: Crown Linen Service Inc, Brockton , Service Coordinator, Other , Brockton, Massachusetts

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