Patient Service Specialist I
Company: Steward Health Care
Location: Brockton
Posted on: January 24, 2023
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Job Description:
Description:This position is to function as a member of the
administration team and complete assigned daily front end tasks to
ensure smooth day-today operations in the SMG physician practice.
The Patient Service Specialist must maintain a professional,
positive manner when talking with patients in-person, over the
phone, or via email. Responsibilities for PSS I: Answer calls and
routes telephone calls appropriately; takes messages, follows
through with each message, ensuring that the appropriate
physician/staff member receives the information. Provides routine
information to callers and gives only authorized medical advice
from a provider. Provides a high level of customer service to all
new and existing patients of the practice. Creates patient cases
and documents telephone calls and messages into Athena or other
EMR. Schedules patient appointments and appropriate testing for
patients as requested. Registers patients in EMR and verifies
information including demographics and obtains accurate health
insurance information. Conduct eligibility checks to ensure
insurance is reflected accurately.Collects required insurance
co-pays from patients including any prior balances.Follows
scheduling notes and direct schedules patient visits in other SMG
practices as advised. Performs pre-visit planning daily for all
upcoming scheduled appointments to include running insurance
eligibility. Responsible to obtain prior authorizations and/or
insurance referrals as per practice need. Performs outreach to
select patient groups as directed for patient care and quality
measurement/guidelines. Schedules specialty appointments/testing as
required. Performs work in EMR buckets as directed and per practice
need. Responsible to inform manager of administrative supply needs
or assists with ordering. Follows up with providers on missing
slips and creates claims in Athena. Responsible to work assigned
revenue cycle buckets as directed. Must be able to work
independently with little supervision.Adheres to SMG policies.
Always uses discretion to ensure patient confidentiality. Performs
other duties as requested. Qualifications:Strong customer service
excellence expected.Excellent communication and interpersonal
skills required.High School Diploma or equivalent required. One to
three years as a medical secretary preferred. Experience with EMR
strongly preferred. (Athena a plus) Experience with Microsoft
Office, Word, Excel, and Outlook preferred.About Steward Health
CareSteward Health Care is the largest private, for-profit health
care network in the United States. The company is owned and led by
a management team of Steward physicians. Headquartered in Dallas,
Texas, Steward employs more than 40,000 health care professionals
and operates 35 hospitals across the United States and in the
countries of Malta and Colombia which regularly receive top awards
for quality and safety. The Steward network includes multiple
urgent care centers and skilled nursing facilities, substantial
behavioral health services, more than 7,000 beds under management,
and approximately 2.2 million full risk covered lives through the
company's managed care and health insurance services. The Steward
Health Care Network includes more than 5,000 physicians across 800
communities who help to provide more than 12 million patient
encounters annually. Steward Medical Group, the company's employed
physician group, provides more than six million patient encounters
per year. The Steward Hospital Group operates hospitals in Malta,
Colombia and nine states across the U.S., including Arizona,
Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania,
Texas, and Utah. For more information, visit
www.steward.org.Additional InformationSteward Medical Group is
taking additional necessary preparations to ensure patients can
receive compassionate care in safe, carefully managed environment -
with confidence and without fear.Our Safe and Ready program
consists of a rigorous [three-point] standard ensuring patient
safety, confidence and convenience.Any COVID-19 related care takes
place in designated areas away from other patients and their
families.A stringent cleaning policy has been implemented
throughout our facilities.A strictly controlled visitor and mask
policy is required for patient and colleague safety.
Keywords: Steward Health Care, Brockton , Patient Service Specialist I, Other , Brockton, Massachusetts
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