Patient Coordinator

Company: Vascular Care Specialists
Location: Brockton
Posted on: May 17, 2023

Job Description:

Job Title: Patient Coordinator


Department: Non-Clinical Staff


Reports To: Practice Administrator


Location(s): Brockton, MA


Pay Status: Full Time / Hourly Non-Exempt


Position Summary:


The incumbent provides clerical and administrative support and coordinates multiple patient care activities for the practice. Responsible for coordinating all aspects of patient scheduling, acts as the initial point of contact for all patients and visitors and manages all incoming telephone calls in a professional manner.


Principal Duties & Responsibilities:


Opens the front office at the designated time each day and ensures the readiness of the reception area, and that the front desk activities are fully operational and maintains a neat and organized waiting room.

Answer multi-line telephone system, take accurate and detailed messages, screen, and direct telephone calls to the appropriate person in an efficient manner.

Politely greet and identify patients and visitors as they enter the office and obtain additional patient information as needed. Communicate unexpected delays when necessary.

Collect copays at time of office visits in accordance with the patient's insurance plan and enter transactions into the computer.

Schedule patients for appointments in an efficient and productive manner.

Oversees patient check out including follow up appointments and coordination of testing if needed.

Receive and review all new patient referrals and ensure accuracy of demographic and insurance information. Obtain additional information from patients or referral source as needed.

Responsible for verifying patient insurance and confirming benefit eligibility via eligibility tool or phone call to the insurance carrier.

Request referrals, follow up on any pending referrals and make sure they are obtained prior to the patient's appointment.

Review patient charts to ensure proper documentation and information are enclosed in accordance with the practice guidelines.

Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.

Scan documents into the appropriate sections within the patient chart.

Prepare medical records requests received from patients and attorneys.

Make copies, fax documents, and shred documents as needed throughout the day.

Monitor and order inventory office supplies and items needed for front desk operation.

Adhere to all HIPAA regulation guidelines at all times.

Required Experience, Education & Licensure:


The incumbent must possess a minimum education of a High School Diploma or equivalent with a minimum of 1-2 years of related medical office experience. Strong customer service skills and telephone etiquette. Excellent organizational skills and ability to multitask in a fast-paced environment. Able to work under pressure and handle difficult situations in a professional manner. A working knowledge of EMRs, email, Microsoft Office products, data entry and other business office systems is required. Must have sound oral and written communication skills, attention to detail and a strong sense of customer/patient focus. Must be a team player willing to accept and promote the goals of the Practice. Knowledge of Medicare, Medicaid and other commercial insurances and insurance eligibility preferred.

Keywords: Vascular Care Specialists, Brockton , Patient Coordinator, Other , Brockton, Massachusetts