Front Counter Representative

Company: Astound Broadband
Location: Brockton
Posted on: May 23, 2023

Job Description:

**$20.00/hr starting pay**
***$1,000 Sign-on Bonus!***
Join our payment center team and be the smiling face of our business- where your customer service skills make a difference!
Position Overview:
As a Front Counter Representative, you are primarily responsible for customers' questions on products & services, taking payments, addressing equipment needs when visiting the Payment Center.
We're Proud to Offer an Astounding Benefits Package Including:

• 
  
• Rewards: Competitive compensation plan
  
• Entertainment: Free internet/video/phone service if you reside in an Astound serviceable area
  
• Retirement: 401k with employer match and immediate vesting
  
• Family: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)
  
• Professional Development: Paid training & tuition reimbursement program
  
• Leisure and Fun: Employee discount program
  
• Live YOUR Life: Generous paid time off plans
  
• Impact: Established, yet growing, organization where you can make a real impact!
  
  The primary position responsibilities will include, but are not limited to:
  
  General Responsibilities:
  
  • 
    
  • -Accept customer payments, enter into ICOMS, and provide customers with receipts
    
  • Maintain cash drawer and compile deposits
    
  • Balance cash receipts daily; reconcile payments
    
  • Accept returned customer equipment
    
  • Swap customer equipment
    
  • Research and resolve customer billing issues
    
  • Research and resolve "missing payment" issues related to local office payments
    
  • Reschedule work orders for customers
    
  • Schedule SROs and trouble calls for customers (varies by market)
    
  • Make upgrades and downgrades to existing customers' accounts (varies by market)
    
  • Provide customer education where necessary
    
  • Up-sell customers on products and services where appropriate
    
  • Promote current marketing and sales activities with customers
    
  • Respond to escalated issues and problems
    
  • Perform other duties as required and assigned
    
    Qualifications:
    
    • 
      
    • Working knowledge of Microsoft Office (knowledge of ICOMS preferred)
      
    • Ability to handle cash and process payments
      
    • Ability to read, write, and perform basic arithmetic
      
    • Ability to understand Astound products and services offered to our customers
      
    • Up-to-date on current product offerings, promotions, and policies
      
    • Ability to remain calm and courteous when interacting with prospective and existing customers
      
    • Strong interpersonal and verbal communication skills
      
    • Maintain punctual and reliable work habits and job attendance
      
    • Close attention to detail
      
    • Critical thinking skills
      
    • Problem solving skill
      
      Education and Experience:
      
      • 
        
      • High School Diploma or GED
        
      • Customer service experience preferred
        
      • One year of relevant work experience (such as banking, retail, etc.)
        
      • Microsoft Suite
        
        Are you a customer service superstar with cash-handling experience? Apply today and -join our -Astounding team!
        Our Mission Statement:
        * Take care of our customers
        * Take care of each other
        * Do what we say we are going to do
        * Have fun
        
        Diverse Workforce / EEO:
        Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
        Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Astound Broadband, Brockton , Front Counter Representative, Other , Brockton, Massachusetts