Emerging Professionals Program
Company: Sonepar Canada, Inc.
Location: Brockton
Posted on: November 17, 2023
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Job Description:
Location: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in
the office.
Site: Located in Cardiff - CF15 7QU
Salary: -10.90ph
Hours: Full Time 37.5 hours per week, Monday to Friday
Shifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15
minutes breaks (paid)
Start date: 16th October 2023
Contract Type: Temporary.
Blue Arrow is one of Britain's foremost recruitment consultancies
delivering a range of employment services.
We are looking for Collections Customer advisors to support
customers with general enquires. A mixture of inbound and outbound
calls from and to customers of one of our clients, Stellantis
Financial Services, working on the Vauxhall portfolio.
All candidates will be in the office for the first 8 weeks which
will encompass classroom training and graduation bay - after that
you will move to hybrid the hybrid.
All the necessary kit and equipment for the role is provided by the
client and we are situated on the client site in Parc Nantgarw,
Treforest, Cardiff CF15 7QU.
As a result of the hybrid model post-graduation, candidates are to
be local/commutable distance to the office.
You will be helping and supporting customers mainly with balances
outstanding that are 0-30 days old. Some cases can be 31-60 days
old.
Key activities:
These will include:
* Helping with direct debit enquiries.
* Taking payments.
* Following up on actions agreed and further supporting
customers.
* Taking a 'promise to pay'.
* Recalculating payments for customers using the client
systems.
You would be handling on approx. 40-50 calls per day. Average call
handling is between 7 minutes - 7.5 minutes.
Post the call you will have admin time to wrap up the call and
action any customer requests. No sales, but you are asked to
promote a satisfaction survey and the online management tool to
customers.
You will work a hybrid model post training and graduation; the
hybrid model is a minimum 40/60 split - 40% office and 60% home
(equates to a minimum of 2 days in the office).
Key Skills:
* Strong Communication skills
* Contact center experience
* Customer Service and Early collections experiences (preferable
but not essential)
* Previous finance experience (preferable but not essential)
* Listening skills
* Working to targets
* Self-motivated (needed to work to targets)
* Ability to be able to react and adapt to different customers'
needs and challenges.
* Resilience
* IT / Computer literate
* Not adverse to change.
* Can work as a team and individually.
Employment will be subject to passing screening requirements,
including a clean criminal record and credit history, clear of
sanctions and staff fraud, proof of address and extensive
referencing for past jobs
Desirable:
Customer service experience, face-to-face or over the phone in any
capacity
Capita believes in equal opportunities. We welcome all applications
regardless of gender, marital status, sexual orientation,
pregnancy, race, colour, ethnic origin, nationality, religion or
beliefs, disability, age, political opinions or trade union
membership.Blue Arrow is proud to be a Disability Confident
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Keywords: Sonepar Canada, Inc., Brockton , Emerging Professionals Program, Other , Brockton, Massachusetts
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