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Payment Processing Representative- Credit Card Processor

Company: W.B. Mason Company, Inc
Location: Brockton
Posted on: March 15, 2019

Job Description:


Requisition ID 2019-2437
Position Type Full Time
Shift Type First Shift
Category Accounting/Finance


The Payment Processing Representative- Credit Card Processor reports to the Manager of Cash Posting/AR and is responsible for processing credit card payments for customers. This individual will also provide a variety of procedural functions for the Credit Card Processing Team.


Essential Duties and Responsibilities

In addition to the functions listed above, the items listed below are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive. Associates may perform other related duties to meet the ongoing needs of the WB Mason organization:

--- Accept credit card payments over the phone or manually process recurring payments.
--- Daily reconciliation of credit card payments.
--- Review credit card payments for accuracy.
--- Provide support to external and internal customers via the telephone and e-mail.
--- Monitor activities and credit transactions.
--- Research customer billing or payment problems and issues.
--- Escalate fraudulent credit card transactions or claims as necessary.
--- Assist Credit Card Team with other card related activities.
--- Assist in special projects as needed.

Knowledge, Skills and Abilities

--- Must be very flexible and highly organized in order to balance work from several individuals and for several customers.
--- Must be able to work independently and be self-motivated.
--- Good organizational skills to prioritize work and complete month-end goals and assignments accurately, independently and as part of a team.
--- Must have excellent attention to detail and follow-up.
--- Excellent communications skills and the ability to resolve issues through verbal and written methods of communication with both internal and external customers.
--- Critical thinking skills to analyze and resolve payment discrepancies and make an initiative decision to offer solutions and resolve problems in a variety of contexts in a timely manner.
--- Must demonstrate a positive attitude.
--- Demonstrates flexibility and ability to productively manage stress.
--- Minimum high school diploma or GED .
--- Previous credit card processing experience is a plus.
--- Ability to work overtime as needed.
--- Must be proficient in a variety of software packages including Excel.
--- Experience with Cybersource is a plus.
--- Experience with Dynamics AX a plus.


Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand, walk, speak and hear. The employee is frequently required to sit. The employee is frequently required to use hands/fingers for data entry and filing. The employee must be able to lift up to 20 pounds.


Equal Opportunity Employer

W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


Keywords: W.B. Mason Company, Inc, Brockton , Payment Processing Representative- Credit Card Processor, Other , Brockton, Massachusetts

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