Pharmacy Technician III - Brockton Behavioral Health
Company: Boston Medical Center
Posted on: June 21, 2022
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Emphasizing community-based care, BMC is committed to providing
consistently excellent and accessible health services to all-and is
the largest safety-net hospital in New England. The hospital is
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Boston HealthNet - an integrated health care delivery systems that
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Position: Pharmacy Technician III - Brockton Behavioral Health
Schedule: Per Diem
The Pharmacy Technician III is responsible for providing pharmacy
services which may include, but are not limited to, preparing and
distributing medications to inpatient areas, processing and
preparing outpatient prescriptions, cleaning and maintaining
pharmacy areas and med rooms, operating pharmacy automated
technology systems, maintaining inventory and supplies, performing
daily quality assurance monitoring, providing customer service,
medication to beside delivery, medication reconciliation and
maintaining pharmacy records. The Pharmacy Technician III works
under the direct supervision of a registered pharmacist as part of
an interdisciplinary patient care team to ensure delivery of high
quality, patient-focused pharmacy service.
ESSENTIAL RESPONSIBILITIES / DUTIES:
Under the supervision of a pharmacist, supports the department in
the ethical practice of pharmacy on a daily basis by providing
accurate, timely, and safe pharmacy services.
- Complies with applicable Federal, State and local regulations,
rules, and accreditation standards.
- Adheres to all policies and procedures of the organization and
- Processes prescription orders in a timely manner; retrieves,
counts, measures, repackages, and may compound non-sterile
medications safely and accurately as directed. Responsible for
pick-up and delivery of patient specific medication, and for
timely, efficient and accurate distribution of drugs.
- Ensures all work is properly documented and checked by a
- Conducts interpersonal communications with patients, visitors,
nurses, physicians, and fellow employees in a courteous and
friendly manner. Answers telephones, identifying self and
department, and directs calls to appropriate personnel.
- Informs pharmacists and/or pharmacy managers of real or
potential problems with malfunctioning equipment, safety concerns,
medication errors, or personnel issues in a timely manner.
Initiates calls to technical support (BMC Help Desk, vendor
support), or BMC Control Center/Facilities as needed.
Sustains the operational and distributive functions of the
department. These responsibilities include but are not limited
- Assistance with inventory control (receiving, stocking,
- Receives product (e.g. from wholesalers, direct shipments,
etc.), unpacks, scans, and stocks product in accordance with
established procedures and standards for product storage.
- Checks all product to ensure it is in date and appropriate for
- Maintains inventory levels by performing cycle counts, rotating
stock, and removing outdated or recalled product
- Monitors and replenishes stock of medications and supplies,
responds to stock-outs, and communicates ordering needs with
pharmacists and supervisors.
- Monitors and maintains product under proper storage conditions
as required by policies, standards, and regulations.
- Medication Preparation
- Prepares product for use, including repackaging oral liquids,
inhalants, and tablets, non-sterile compounding, preparing kits and
code carts, labeling, barcoding, heat-sealing, and other procedures
as required for safe medication use.
- Assigns proper beyond use dates, and affixes all required
labeling to final product as directed by policies and procedures.
Ensures work is properly documented and checked by a
- Maintains proficiency with pharmacy automation technology,
including but not limited to, automated dispensing systems (e.g.
Pyxis, carousels, prepackers), repackaging systems, barcoding
systems, computer applications, and other pharmacy and general
technology solutions necessary to perform pharmacy functions.
- Medication Distribution
- Utilizes automation technology to pick medications for
automated dispensing cabinet refills and patient-specific orders
with accuracy and in a timely manner.
- Responds to nursing messages for medication replenishment in
accordance with department standards for service-oriented
communication and turn-around time.
- Handles controlled substances (refills, outdates, and returns)
in accordance with state and federal rules and regulations and
department policies to ensure proper accountability and prevent
diversion. Immediately notifies pharmacist and supervisor upon
discovery of discrepancy in counts or evidence of tampering with
- Generates and acts on all required reports on a timely basis.
Adjusts par levels based on utilization reports or as
- Loads, refills, outdates, destocks and unloads automated
dispensing cabinets, checking for expiration dates, proper
inventory count, and proper equipment function each time. Recovers
or replaces failed pockets as needed.
- Delivers medications to appropriate areas in a timely manner so
that patients receive the correct medication at the correct time.
Retrieves discontinued medications from patient care areas. Makes
appropriate charges and/or credits to patient's account as
required. Maintains drug security and patient confidentiality at
- Ensures medications in the pharmacy and on patient care units
are stored in clean, orderly, safe, and properly labeled areas in
compliance with accreditation standards and hospital policy and
- Outpatient Prescription processing
- Performs data entry tasks such as, prescription transcription
and entry, resolves third party insurance claim issues, contacts
providers as appropriate for the pharmacist while maintaining
customer / patient confidentiality.
- Prepares prescription orders in a timely manner; retrieves,
counts, measures and prepares medications, solutions, ointments,
and other compounds as directed. Ensures all work is checked by a
- Supports the service needs of the pharmacist relative to
pharmacy services and maximized patient care outcomes such as,
ensuring the prescription is dispensed or delivered to the correct
patient at the point-of-sale in a professional and courteous
- Providing medication to bedside delivery.
- Medication Histories
- Interviews patients for prescription refill histories
- Confirms information via retail pharmacy records over the phone
or through electronic databases
- Communicates with clinical team under supervision of the
pharmacist to communicate discrepancies or other issues discovered
during medication histories.
- Maintains all required records and documents. Enters accurate
and updated information in the computer systems.
- Carries a pager at all times, as required by designated work
shift, and responds to pages in a timely manner.
- Performs department-required quality assurance activities,
including medication area inspections and temperature monitoring.
Completes related administrative tasks: maintains weekly/monthly
inspection or QA reports and delivers reports as assigned.
- Assists with orienting and training pharmacy staff under the
direction and guidance of Pharmacy management.
Maintains own professional and specialized competency, including
- Assumes responsibility for participating in experiences
necessary to ensure appropriate skill development and
- Maintains and displays appropriate knowledge of developments in
the field through continuing education, reviewing pertinent
literature, and/or by attending professional meetings.
- Attends and participates in department, hospital, and other
training and development workshops.
- Attends and participates in all appropriate department staff
meetings, in services, and committees.
- Remains informed by regularly reading all department
- Maintains a working knowledge of updated pharmacy protocols,
policies and procedures, including adhering to the following:
- Maintains all designated medical information as confidential as
per established protocols.
- Maintains work environment in a clean and orderly fashion.
- Conforms to hospital standards of performance and conduct,
including those pertaining to patient rights, so that the best
possible customer service and patient care may be provided.
- Utilizes hospital's behavioral standards as the basis for
decision making and to support the department and the hospital's
mission and goals.
- Follows established hospital infection control and safety
- Participates in performance and/or quality improvement
initiatives by actively sharing ideas and cooperating with the
execution of initiatives to improve operations and quality
- Participates in the creation and maintenance of a healthy work
environment. A healthy work environment is one where people feel
supported, held accountable, where standards are applied and
expectations are clear. A healthy work environment is one where
leadership supports and leads, models behavioral standards and sets
the example for how to do all things right.
Critical responsibilities related to this:
- Adapt to changes in the departmental needs including but not
limited to: offering assistance to other team members, floating,
adjusting assignments, etc
- Being engaged in the department, including owning team
decisions, and supporting department and/or organizational
- Hold self and others to the highest ethical standards, and act
with honor above all.
- Help improve efficiency, safety or otherwise support department
- Help initiate and maintain controls, cost savings initiatives,
systems and clinical programs to lower costs while maintaining the
highest level of care.
Work requires a high school diploma or state accepted equivalency
College degree AA or BA or technician training school diploma is
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Must be registered as a Pharmacy Technician or Pharmacy Intern with
the Massachusetts Board of Pharmacy. Must have/maintain national
technician certification through PTCB or exCPT, or become certified
within 6 months from start date. Pharmacy Interns are not required
to hold CPhT certification.
Work requires 1-2 years pharmacy technician experience. Retail
pharmacy experience is highly desired. Pharmacy students who have
completed 2 years of education in an approved college/school of
pharmacy are eligible for pharmacy internship and may be waived for
the required experience.
KNOWLEDGE AND SKILLS:
- Effective interpersonal skills to interact cooperatively with
hospital staff, patients/families/visitors, and pharmacy
- Strong math skills required, including being able to perform
basic mathematical functions needed to calculate drug doses and
concentrations (addition, subtraction, multiplication, division,
ratios/proportions, percentages, metric conversions).
- Ability to prioritize essential tasks, solve problems and
respond quickly to emergency requests.
- Ability to perform work accurately with attention to detail and
within a specified time period in a fast-paced, and high acuity
- Ability to communicate effectively in English (both orally and
in writing) including ability to interpret and follow complicated
verbal and written instruction with precision, accuracy and
- Ability to multi-task, handle frequent interruptions and adapt
to changes in workload and work schedule.
- Basic computer proficiency including ability to access, enter,
and interpret computerized data/information.
- Must maintain the required level of competency to perform the
essential duties and responsibilities.The pharmacy at Brockton
Behavioral Hospital is hiring two per diem pharmacy technicians to
work every other weekend. Additional hours will be available on an
Req id: 24322
Keywords: Boston Medical Center, Brockton , Pharmacy Technician III - Brockton Behavioral Health, Professions , Brockton, Massachusetts
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