BrocktonRecruiter
the smart solution for Brockton jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Brockton
Posted on: May 17, 2018

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Please reference agent id code MJOLRebeccaN on your registration submission. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience, preferably Sabre." To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLRebeccaN on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Brockton, Inbound Travel Consultant, Professions, Brockton, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Professions Jobs


Fedex Ground Package Handler
Description: Auto req ID: 181099BR br Job Summary---Employer specializes in cost-effective small package shipping, offering dependable business-to-business delivery and convenient residential service. Our network (more...)
Company: FedEx Ground
Location: Natick
Posted on: 05/24/2018

Delivery Driver
Description: Join the Rinse Team What is Rinse Rinse is a rapidly growing start-up that delivers high quality clothing care for people who care about their
Company: Rinse
Location: Everett
Posted on: 05/24/2018

CDL A Truck Driver - Walmart Dedicated - Home Daily - $5k Relo Bonus Available
Description: U.S. Xpress has a Walmart Dedicated opportunity for CDL A Truck Drivers -- NOW with a 5,000 Bonus to relocate within 60 miles of Gordonsville, Virginia. You can get home daily, earn average of 1000 (more...)
Company: US Xpress
Location: Tewksbury
Posted on: 05/24/2018


Student CDL Truck Driver Jobs - Top Starting Pay & 4 Raises in 1st Yr!
Description: Begin your career working for a top trucking company - and earn more right from the start.. Join the US Xpress team of professional CDL truck drivers and earn top starting pay plus 4 pay raises in the (more...)
Company: US Xpress
Location: New Bedford
Posted on: 05/24/2018

CDL A Truck Driver - $1000 Minimum Guarantee! $2,000 SIGN ON BONUS!
Description: Swift Enterprises, an agent of US Xpress, has top positions available for experienced and student CDL A truck drivers LIMITED TIME Minimum Weekly Pay 1000 driving for one
Company: US Xpress
Location: Canton
Posted on: 05/24/2018

CDL A Truck Driver - $1000 Minimum Guarantee! $2,000 SIGN ON BONUS!
Description: Swift Enterprises, an agent of US Xpress, has top positions available for experienced and student CDL A truck drivers LIMITED TIME Minimum Weekly Pay 1000 driving for one of our
Company: US Xpress
Location: Cambridge
Posted on: 05/24/2018

Shopper & Driver - Groceries (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Chestnut Hill
Posted on: 05/24/2018

CDL A Truck Driver - $1000 Minimum Guarantee! $2,000 SIGN ON BONUS!
Description: Swift Enterprises, an agent of US Xpress, has top positions available for experienced and student CDL A truck drivers LIMITED TIME Minimum Weekly Pay 1000 driving for one of our
Company: US Xpress
Location: Sudbury
Posted on: 05/24/2018

CDL A Truck Driver - Dedicated - Home Weekly - No Unloading
Description: U.S. Xpress has a great dedicated CDL A Truck Driver position for TJ Maxx and Marshalls where you can get home weekly with NO UNLOADING. Start your
Company: US Xpress
Location: Westwood
Posted on: 05/24/2018

CDL Class A Owner Operator Truck Driver
Description: CDL Class A Owner Operator Truck Driver Keep your business moving with CDL-A owner operator truck driver opportunities at TransAm Ready for a contract you can understand
Company: Trans Am
Location: Chicopee
Posted on: 05/24/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Brockton RSS job feeds