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Customer Service Representative

Company: Louis M Gerson Co Inc
Location: Middleboro
Posted on: May 9, 2022

Job Description:

Job DescriptionGerson is a leading N95 producer as well as a premier manufacturer of air-purifying respirators, liquid filters for cleaning paints and solvents, tack cloths for removal of surface particulates, chemical cartridges, and melt-blown filters. We are a premier manufacturer with over 50 years of experience in the manufacturing field.We are seeking a Customer Service Representative to work with customers to ensure a smooth sales process. You will demonstrate excellent customer service and professionalism as well as develop leads and seek opportunities to present additional products to current as well new customers. This position is also responsible for maintaining and servicing distributors and key accounts with pricing quotations, order entry, and the management of other requests from customers.This position interfaces regularly with customers, sales representatives, company sales managers, production, and shipping.You must possess excellent customer service skills and have marketing and sales acumen to develop leads and explain the products addressing questions and concerns to increase sales.We offer a full benefits package including medical, dental, HRA, bonus, 401k, life insurance, and paid time off and holidays. If you would like to join a company that fosters a collaborative, innovative environment and whose products are well known and trusted throughout the world we would be excited to hear from you!RESPONSIBILITIES:The core responsibilities include, but are not limited to the following:•Review and enter orders with correct pricing and provide confirmation, freight, and deliver information•Monitor key accounts and initiate order follow-up•Provide customer feedback•Assist in the resolution of any order issuesESSENTIAL SKILLS:•Ability to prioritize and work effectively with or without direct supervision•Outstanding customer service skills including the ability to organize and follow-up•Excellent organizational skills and detailed oriented•Must be a team player and possess good interpersonal skills•Ability to problem solve and communicate effectively both verbally and in writing to all levels of staff and customers•Computer Skills, including Windows, MS Office, Excel, EDI, Customer Portals•Ability to work in a fast-paced environmentEDUCATION AND EXPERIENCE:•High school or equivalent•1 year of previous customer service experience (preferred)We would love to hear from you. We offer a competitive salary, excellent benefits, and the ability to grow within our expanding organization. Apply NOW to work with an industry leader.Louis M. Gerson Co., Inc. is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.COVID-19 Consideration:All potential employees are required to be vaccinated.This is not a remote position.

Keywords: Louis M Gerson Co Inc, Brockton , Customer Service Representative, Sales , Middleboro, Massachusetts

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