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Customer Service Representative

Company: Brodeur & Sullivan Insurance
Location: Middleboro
Posted on: November 19, 2022

Job Description:

We are an established, stable, and successful multi-line insurance agency looking for a qualified candidate to join our team. What's in it for you? We support a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We offer a competitive compensation package, paid time off, and paid holidays. Customer Service Representative Job Responsibilities Receive phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Review and process client changes, additions, revisions and cancellations within 48 hours. Schedule/confirm appointments for agent Proactively schedule annual professional insurance reviews with existing clients. Expectation is 5 appointments per week. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Ability to diffuse difficult and complex customer escalations. Refer unresolved customer issues to Agent. Administer/Adhere to Agency practices and procedures Develop and maintain knowledge of products and services and support efforts to increase agent business Job Qualifications, Skills & Abilities Must be detail oriented and able to organize, prioritize and multi-task Demonstrates professional demeanor Excellent phone communication skills required Understands products, procedures and best practices for promoting policy growth and client retention Maintain information in the agency's customer database for future follow up Manage agency correspondence, including email, fax and mail as required Previous customer service experience required Must have solid PC skills, basic math skills, and a strong analytical capability Working Knowledge of Microsoft Applications (Word, Outlook, Excel, Internet Explorer and PowerPoint) required. Must be comfortable with web based software applications. Preferred Qualifications: Work experience in call center and/or customer focused positions (Insurance, Banking, Finance, Retail, Food service) Bi-lingual skills Positive phone disposition, with the ability to maintain confidence when communicating resolution to clients Strong cognitive and multi-task skills Ability to learn/retain information quickly Interpersonal skills, able to work effectively in a team focused environment High attention to detail and follow-up Passion to provide the highest quality of customer service to clients, possessing pride when managing ownership of phone calls from start-finish Aptitude to navigate various computer programs simultaneously (Microsoft Office applications and internal systems) Commitment to ongoing education in relation to the company and products/services offeredJob Type: Full-timePay: $20.00 - $25.00 per hourBenefits: Flexible schedule Paid time off Paid trainingSchedule: Monday to FridayWork Location: One location

Keywords: Brodeur & Sullivan Insurance, Brockton , Customer Service Representative, Sales , Middleboro, Massachusetts

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