Front Desk Agent

Company: VSA Resorts
Location: Ashland
Posted on: May 14, 2025

Job Description:

Description:About Us:Nestled between the spectacular White Mountains and the Lakes Region of New Hampshire, Cold Spring Resort is a true four-season destination, offering easy access to several ski resorts in the winter, vivid landscapes during the fall's prime leaf-peeping months, and a range of outdoor activities in the spring and summer. This is where good times are shared with friends and family. Summary: Front Desk Agents provide service to customers, answers inquiries pertaining to the resort services, registration of Owners and guests and travel directions. Responsible for handling, communicating and coordinating owner/client need with the appropriate departments necessary to perform excellent customer service, while performing specific front office activities. Support efforts in meeting company guest satisfaction goals. Has a support responsibility to all functional officers, directors and managers.
Essential Functions:

• Provides customer service and support to guests with questions and inquiries via phone, e-mail, direct mail and direct contact
• Provides an enjoyable vacation experience from check in to check out. Educates the guests on usage, on-site activities and area events and attractions
• Performs as greeter and express check in agent for Owners and guests upon arrival
• Relays guest's messages and incoming mail
• Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies
• Follows up with the Front Desk Supervisor, Asst. Resort Manager, Resort Manager, or MOD, as appropriate
• Communicates and enforces Resort policies and procedures
• Processes payments
• Supports other departments in light cleaning, maintenance, house-keeping, marketing, and HR activities when needed
• Provides on-site activities, area attractions, events and other vacation information
• Keep areas clean and appropriately stocked
• Performs related duties as assigned or as the situation dictates Benefits:
  • Medical, Dental, Vision insurance
  • Paid Time Off (PTO)Requirements:Education and Experience:
    • High school diploma or GED
    • Customer service experience required
    • Knowledge of computer applications
    • Excellent oral and written communication skills
    • Excellent time management & organizational skillsPhysical Requirements:While performing the essential duties of this Job, the employee is commonly required to stand, talk or hear. Additionally, employees in this position are frequently required to walk; use hands to lift, place, handle, and feel; stoop, kneel and crouch when stocking, shelving, etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees.
      Disclaimer: Vacatia is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.
      Vacatia reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at Vacatia. Further, the job description is not a guarantee that you will perform any or all of these duties.
      #VAC
      
      
      
      
      PId81d6e18e3f6-37248-37634077

Keywords: VSA Resorts, Brockton , Front Desk Agent, Sales , Ashland, Massachusetts